FELICIA NUNN
Rock Island,IL
Summary
Multi-functional professional with 10 years of career experience in cross multiple disciplines and skillsets, including medical, manufacturing, data entry, auditing, and administrative support. Proven skills emphasizing teamwork, employee development and commitment to corporate goals and objectives. Inventive professional with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions including content management, report analytics, and expense management.
Exceptional negotiation and multitasking abilities.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Property Owner/Manager
Sole Proprietorship
Rock Island , IL
12.2022 - Current
- Manage property maintenance and beautification projects by organizing regular maintenance, major repairs, and capital improvement projects.
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversee business budget planning and administration, accounting functions, and purchasing.
- Introduce prospective tenants to types of units available and performed tours of premises.
- Follow up on delinquent tenants and coordinated collection procedures. 100% tenant rent collection.
- Maintain original leases and renewal documents in digital and hardcopy format for property management office.
- Conducted thorough tenant screenings to maintain a safe environment for all residents and reduce potential liabilities
- Negotiated favorable contracts with vendors for various services related to property maintenance
- Managed budgets effectively while allocating resources towards necessary expenditures
- Coordinated move-ins and move-outs efficiently, minimizing downtime between tenants and maximizing rental income potential
- Improved property value through strategic renovations and regular upkeep
- Managed day-to-day business operations
Contracting Professional
John Deere; Fresenius Kidney Care; Sedona; Volt
6 2005 - 10.2022
- Key Roles: Certificate of Insurance Coordinator; Medical Credentialing Coordinator; Project Management; Purchasing & Coordinated Certificate of Insurance (COI) across John Deere US factories and offices.
- Accountable for training, client/vendor onboarding, and serving as knowledge lead and project owner for 15 Deere COI coordinators. Activities included pricing verification, ensuring proper supporting documentation, and adherence to regular updates.
- Implemented rollout of enterprise Certificate of Insurance (COI). Responsible for tracking and reporting tasks for 10-member team responsible for IT security access globally for 67,000 employees.
- Delivered work direction and support to companies 3rd party suppliers and internal Risk Management. Aided in root cause analysis for Tier-3 issues.
- Set up and maintained purchase orders (PO) and contract verification for direct and indirect material. Ran replenishment reports, PO tracking logs, open PO reporting, and other internal reporting.
- Reviewed, analyzed, and entered clinical records, licensure, liability insurance, requests for clinical privileges, and malpractice history. ~1000 physicians, nurses, and radiologists.
- Assisted with general finance and accounting functions – general ledger entries, accounts payables & receivables, purchase order processing, and billing.
- Responsible for auditing US government orders to ensure compliance with state contractual guidelines while performing internal quality controls to reinforce compliance and regulations. – HR confidentiality data and Sarbanes-Oxley. Resulted in 100% compliance with internal controls.
- Maintained up-to-date knowledge of industry trends and regulations related to contracting practices, ensuring compliance at all times
- Established strong relationships with vendors and suppliers, ensuring timely deliveries and quality products for projects
- Assisted clients in resolving contractual disputes with suppliers through effective mediation techniques, avoiding costly litigation expenses
Dealer Relations Manager
Capital One Auto Finance
05.2002 - 06.2005
- Underwriter accountabilities included collecting financial data over phone, and negotiating customer and dealership contract terms - down payments, interest rates, and other issues. Occasionally, helped identify solutions to resolve complex deals. Documented decisions with supporting research and risk assessment findings and ensured lending process met legal requirements.
- Maintained cooperative and productive work environment. Ensured deal compliance with legal, regulatory, and business policies and procedures. Exceeded funding objectives including volume, turn time, portfolio performance, and legal and procedural compliance. Resulted in quarterly bonuses.
- Communicated approval or denials based on company policies and risk profile.
- Analyzed credit applications, identified discrepancies, and negotiated deal structures with dealers. Gathered, researched, and analyzed information to underwrite basic and complex deals. Relied upon by businesses and clients to quickly learn, understand, and take appropriate actions.
- Handled business-to-business relations for auto finance underwriting and funding. Maintained accountability for adherence to company policies. Managed funding and underwriting operations for US East Coast ~100 dealerships. Processed 30 deals daily with financial impact of $450,000/daily.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT 01.2013 - 12.2017
CompTIA Project+ Certification -
Western Governors University
Salt Lake City, UT 05.2015 - 05.2015
Associate of Applied Science - Business Administration/Management
Kaplan University
IA 10.2007 - 04.2008
Diploma - Medical Office Assistant -
Ashworth College
Norcross, GA 12.2019 - 02.2020
Skills
Budget Development
Relationship Building
Customer Relations
Business Administration
Staff hiring
Business Development
Project Management
Talent Development
Database Management
Small business operations
Financial Oversight
Work Preference
Work Type
Contract WorkFull TimePart TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureHealthcare benefitsWork-life balancePaid sick leave4-day work weekPaid time offFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programs401k matchCareer advancementTeam Building / Company RetreatsCertification
CompTIA Project+
Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Owner/Manager
Sole Proprietorship
12.2022 - Current
Diploma - Medical Office Assistant -
Ashworth College
12.2019 - 02.2020
CompTIA Project+ Certification -
Western Governors University
05.2015 - 05.2015
CompTIA Project+
05-2015
Bachelor of Science - Business Management
Western Governors University
01.2013 - 12.2017
Associate of Applied Science - Business Administration/Management
Kaplan University
10.2007 - 04.2008
Dealer Relations Manager
Capital One Auto Finance
05.2002 - 06.2005
Contracting Professional
John Deere; Fresenius Kidney Care; Sedona; Volt
6 2005 - 10.2022