FELICIA ROLFS
Callahan
Summary
Dynamic professional with an energetic and motivated personality. Accomplished, and highly capable woman, driven to continue to learn and grow professionally. Proven ability to implement strategies that enhance efficiency of day to day operations. Recognized for exceptional team-building skills, and innovative ideas. Demonstrates effective leadership and encourages active participation in both educational and business settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
2nd Grade Teacher - Ministry Team Lead
Sonshine Christian Academy
Callahan
05.2025 - Current
- Worked closely with families to build strong foundations for a love of learning.
- Collaborate with colleagues to enhance curriculum and instructional methods.
- Implemented classroom management strategies to create a positive learning environment.
- Assessed student performance through NWEA testing and aligning assignments to support their needs.
- Participated in professional development workshops to enhance the educational experience.
- Worked to mentor and relate Biblical truths to problems my students encountered.
- Fostering leadership skills and encouraging teamwork.
3rd Grade Teacher
Parsons Christian Academy
Jacksonville
08.2017 - 05.2025
- Stays updated on changes of the school and district policies as well as new trends in education by attending professional development courses and in-service training.
- Promotes exploration of building blocks of learning by leading diverse, hands-on activities through planned lessons according to district standards.
- Implement classroom management improvements to enhance class morale and engagement.
- Organize classroom supplies and created a fun, nurturing setting to meet learning needs.
- Collaborates with administrators on classroom and school policies, management strategies, and discipline.
Well Rounded Restaurant Team Member
Cracker Barrel Old Country Store
Jacksonville
07.2014 - 07.2021
- Host- Trainer: Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Waitress- Trainer: Applied communication and problem-solving skills to resolve customer complaints and promote loyalty.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Performed complete opening and closing shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Grill and Prep Cook- Trainer: Cooked batches of food according to standard recipes while maintaining clean, sanitized, and well-organized food preparation zones.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Executive Training Coordinator
Cracker Barrel Old Country Store
Jacksonville
11.2016 - 01.2019
- Responsible for coordinating and scheduling time one on one with management to review evaluations quarterly.
- Moral building to ensure the employee experience while at work was a positive one.
- Handled questions about employment and company policy and procedures from applicants, employees, and management.
- Entering Employee information into I9, background checks, setup and maintain all employee files and documentation.
- Planned, Organized, and Conducted 2 orientations weekly with emphasis on and developed training courses to meet identified needs.
- Evaluated success of trainees, training programs, as well as trainers and recommended improvements to upper management to enhance effectiveness.
- Implemented new training initiatives such as online modules, interactive software, and online programs. This was done to assure continuous training to employees to promote long-term excellence.
- Ensured proper tracking in all employees testing scores, evaluation scores, dates for their promotions, and overall performance.
- Continuous training for employees to better understand their position, company mission, and daily practices.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
Education
Professional Educator Certificate - League of Christian Schools Education
Evangel University
Springfield, MO03-2026
Bachelor of Science - Supervision and Management
Florida State College At Jacksonville
Jacksonville, FL01.2024
Associate of Arts - Elementary Education
Florida State College At Jacksonville
Jacksonville, FL05-2017
High School Diploma -
Parsons Christian Academy
Jacksonville, FL05-2016
Skills
- Strong Leadership
- Building Engagement and Participation
- Classroom Management
- Time Management
- Activity and Event planning
- Behavioral Improvements
- Team Building
- Strong Customer Service Skills
- Effective Leadership Skills
- Problem Solving Skills
- Analytical Thinking
Accomplishments
- Employee of the Year at Cracker Barrel Old Country Store - 2019
- Employee of the District at Cracker Barrel Old Country Store - 2019
Affiliations
Miss PCA Pageant Judge - Jacksonville Florida- 2026
Certification
LCS - Professional Educator's Certificate, Elementary K-6- Active expires June 30, 2028
Timeline
2nd Grade Teacher - Ministry Team Lead
Sonshine Christian Academy
05.2025 - Current
3rd Grade Teacher
Parsons Christian Academy
08.2017 - 05.2025
Executive Training Coordinator
Cracker Barrel Old Country Store
11.2016 - 01.2019
Well Rounded Restaurant Team Member
Cracker Barrel Old Country Store
07.2014 - 07.2021
Professional Educator Certificate - League of Christian Schools Education
Evangel University
Bachelor of Science - Supervision and Management
Florida State College At Jacksonville
Associate of Arts - Elementary Education
Florida State College At Jacksonville
High School Diploma -
Parsons Christian Academy