Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
a9
Felicia Segovia

Felicia Segovia

Front Desk Receptionist/ Administrative Assistant
Dixon,CA

Summary

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Taxes N' Books, Inc.
11.2019 - Current
  • Greeted and welcomed guests, providing a positive first impression of the company
  • Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
  • Scheduled appointments and maintained an organized calendar for multiple staff members
  • Efficiently handled all incoming and outgoing mail, packages, and deliveries
  • Maintained cleanliness and organization of the front desk area at all times
  • Provided administrative support to various departments as needed, including data entry and filing
  • Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
  • Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
  • Trained new receptionists on office procedures, phone systems, and customer service best practices
  • Ordered office supplies ensuring availability while managing costs within budget constraints
  • Maintained knowledge of company policies, procedures, and services to provide accurate information to guests
  • Collaborated with IT department to understand technical issues related to phone systems or software
  • Mentored junior receptionists in customer service techniques and professional etiquette
  • Served as a liaison between clients, staff members, and management, facilitating smooth operations
  • Developed training materials for front desk procedures that were adopted company-wide

Accounts Payable Specialist

First Northern Bank
06.2019 - 10.2019
  • Processed weekly check for both employees and vendors
  • Balanced accounts pertaining to my position
  • Answered phones and tended to the mail
  • Ordered supplies for the administration department
  • Resolved discrepancies in invoices
  • Spoke to vendors via email and by phone
  • Created new vendors in the AP system
  • Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Matched purchase orders with invoices and recorded necessary information.
  • Entered figures using 10-key calculator to compute data quickly.

Financial Services Representative II

First Northern Bank
12.2016 - 06.2019
  • Helped customer with day to day account transactions
  • Helped customers with complex banking inquires
  • Ordered check and such for customers
  • Answered phones
  • Filled out appropriate bank form for compliance
  • Drove sales for new products
  • Met deadlines and goals

Cashier/Store Team Member

Tractor Supply Co.
08.2014 - 12.2016
  • Main cashier duties
  • Greeted customers
  • Answered customer questions
  • Referred necessary products
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Answered phones
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled returns and exchanges
  • Processed cash, check, or credit transactions with accuracy
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Dixon High School-Dixon
01.2014

Skills

  • Invoice processing and tracking
  • Administrative Support
  • Calendar management
  • Cash management
  • Customer Service
  • High-volume management
  • Billing process oversight
  • Inventory management of office supplies
  • Front desk management
  • Customer service
  • Time management
  • Telephone etiquette
  • Office organization
  • File organization
  • Sensitive information handling
  • Guest relations
  • Skilled in Microsoft Excel, Microsoft Word, Microsoft Outlook, Teams, and Slack
  • Multi-line telephone systems
  • Mail sorting
  • Multitasking and organization
  • Log book monitoring
  • Email correspondence
  • Appointment confirmation
  • Payment processing
  • Customer complaint resolution
  • Courteous and professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Be the energy you want to attract.
Buddha

Timeline

Front Desk Receptionist

Taxes N' Books, Inc.
11.2019 - Current

Accounts Payable Specialist

First Northern Bank
06.2019 - 10.2019

Financial Services Representative II

First Northern Bank
12.2016 - 06.2019

Cashier/Store Team Member

Tractor Supply Co.
08.2014 - 12.2016

High School Diploma -

Dixon High School-Dixon
Felicia SegoviaFront Desk Receptionist/ Administrative Assistant
Want your own profile? Create for free at MyPerfectResume.com