FELICIA . W NGATIA
Denver,CO
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
Work History
CNA/QMAP
Altair Homecare
11.2021 - 08.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Use proper techniques when administering medications by various routes.
- Administer medication on appropriate time.
CNA
SYNERGY HomeCare
03.2018 - 10.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Always Best Senior Care
08.2017 - 03.2019
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Online Customer Representative
Denver Health
05.2015 - 07.2017
- Met inbound customer needs while maintaining strict performance targets
- Updated records with all interactions and customers transactions
- Avoided revenue losses with diligent attention to customers' needs and complaints.
Education
Certified Nursing Assistant
South Denver School of Nursing Arts
Centennial, CO05.2024
QMAP ID 21801062024
Altitude QMAP Training Center
Aurora, CO01.2024
Basic Life Support (BLS) Certification
American Heart Association
01.2024
Personal & Professional Development
Cross Purpose Career School
11.2023
Skills
- Feeding Assistance Expertise
- Patient Safety Management
- Electronic Recordkeeping
- Calm Under Stress
- Basic Life Support
- Flexible and Adaptable
- PPE use
- Analytical Thinking
Timeline
CNA/QMAP
Altair Homecare
11.2021 - 08.2023
CNA
SYNERGY HomeCare
03.2018 - 10.2020
CNA
Always Best Senior Care
08.2017 - 03.2019
Online Customer Representative
Denver Health
05.2015 - 07.2017
Certified Nursing Assistant
South Denver School of Nursing Arts
QMAP ID 21801062024
Altitude QMAP Training Center
Basic Life Support (BLS) Certification
American Heart Association
Personal & Professional Development
Cross Purpose Career School
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