Felicia Moore
Wichita
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
A/R MEDICAL BILLING COLLECTIONS-HYBRID
SCP Health
Dallas
02.2016 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Processed medical claims using billing software and maintained accurate records.
- Updated patient information in electronic health record systems regularly.
- Performed follow-up on unpaid or rejected claims with insurance providers.
- Submitted appeals to insurance companies when necessary.
- Investigated denials from insurance carriers and resubmitted claims as needed.
- Maintained accurate records of claims processing in compliance with HIPAA regulations.
- Worked closely with other departments such as clinical staff, administrative staff, and finance department personnel to resolve any issues related to billing.
- Reviewed Explanation of Benefits statements from insurers for accuracy against charges submitted to ensure proper reimbursement was received.
- Utilized various software programs such as Microsoft Office Suite, Electronic Medical Records, and Practice Management Systems.
Education
Associate of Science - General Studies
University of Arizona
Tucson, AZ 08.2009 - 11.2011
Skills
- Medical billing
- Claims processing
- Electronic health records
- Insurance follow-up
- Appeals submission
- Problem solving
- Attention to detail
- Team collaboration
- Dependable and responsible
- Microsoft office
- Multitasking
- Analytical and critical thinking
Languages
English
Full Professional
Accomplishments
- Received outstanding employee award 7 times for highest collections for the month.
Timeline
A/R MEDICAL BILLING COLLECTIONS-HYBRID
SCP Health
02.2016 - Current
Associate of Science - General Studies
University of Arizona
08.2009 - 11.2011