Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Felicidad Bryant

Felicidad Bryant

Virginia Beach,VA

Summary

Qualified Advanced Technical Support Specialist with 16 years of helpdesk and customer service experience. Provides comprehensive satelite, mobile, and live internet television support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows,VISTA, AWS user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Smart Accounts Receivable and Payable Clerk with proven expertise in accounting and bookkeeping principles. Proficient in invoicing, payments and collections with sharp eye for detail and accuracy. Knowledgeable about accounts payable and receivable processes and stays updated on relevant laws and regulations. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
year of professional experience
24
24
Certification

Work History

Technical Support Specialist II

Dish Network Corp
Remote, VA
11.2021 - 06.2022
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Managed over 50 customer calls with increase sales by 20%

Accounts Payable/Accounts Receivable Clerk II

Abacus Staffing
Virginia Beach, VA
05.2021 - 11.2021
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
  • Managed electronic payment systems to streamline payment processes and reduce errors by 110%.
  • Assisted with annual audit, confirming accurate reconciliation of all accounts.
  • Developed and implemented procedures and processes for accounts receivable and accounts payable streamlining.

Customer Service Specialist for CDC

Kforce Global Solutions
, FL
01.2021 - 05.2021
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed customer service improvement initiatives to decrease customer wait times.

Education

Bachelor of Science - Nursing

ECPI University
Virginia Beach, VA
06.2025

Bachelor of Arts - Early Childhood Special Education

Virginia Weselyn University
Virginia Beach, VA
03.2020

Associate of Applied Science - Medical Assisting

Medical Careers Institute
Virginia Beach, VA
06.2005

Skills

  • Account Management
  • Troubleshooting and Diagnosing
  • System Provisioning
  • Leading Software Development Teams
  • Performance Optimization
  • Workforce Planning
  • Computer Hardware Knowledge
  • Bookkeeping Operations
  • Investigating Discrepancies
  • Audit Risk Management
  • Client Rapport-Building
  • Tracking and Documentation
  • Supervisor Collaboration
  • Payroll Submission
  • Telephone Call Control
  • Schematics Reading

Affiliations

American Association of Medical Assistants

Provide the medical assistant professional with education, certification, credential acknowledgment, networking opportunities, scope-of-practice protection, and advocacy for quality patient-centered health care.

Accomplishments

  • Recipient of individual and departmental awards for providing stellar client service.
  • Promoted to Senior Help Desk after 3 months of employment.
  • Increased number of resolved job tickets by 80% over previous year.

Certification

  • The National Society of Leadership and Success, Thomas Nelson Community College- May 2019
  • Licensed Certified Medical Assistant- 2005 to 2010

Languages

English
Native or Bilingual

Timeline

Technical Support Specialist II

Dish Network Corp
11.2021 - 06.2022

Accounts Payable/Accounts Receivable Clerk II

Abacus Staffing
05.2021 - 11.2021

Customer Service Specialist for CDC

Kforce Global Solutions
01.2021 - 05.2021

Bachelor of Science - Nursing

ECPI University

Bachelor of Arts - Early Childhood Special Education

Virginia Weselyn University

Associate of Applied Science - Medical Assisting

Medical Careers Institute

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Felicidad Bryant