FELICIDAD NCARA
Dallas,TX
Summary
Bilingual professional with a dynamic and friendly personality, adept at adapting to new situations. Renowned for independence and reliability, I have built an excellent reputation as a trustworthy individual. Exceptional reasoning and decision-making skills enable me to tackle challenges with ease, making me a natural problem-solver. Committed to delivering the highest standard of work performance, consistently striving for excellence in all endeavors.
Skilled member services management professional offering expertise in enrollment, benefits interpretation, and claims processing. 10 years in customer service support and team leadership positions, offering strong analytical and communication abilities, eager to learn and grow in technical support environment. Brings solid understanding of problem-solving techniques and customer service principles.
Overview
20
20
years of professional experience
Work History
Customer Service
Walmart Supercenter
06.2023 - Current
- Responsible for handling financial transactions
- Include check cashing, money transfers, bill payments, and money order
- Assist customers with payment methods
- Provide customer service with return policies and location of items when asked
- Assist customers with questions or concerns they may have regarding their financial transactions
- Handle cash and other financial transactions accurately and efficiently
Assistant Cashier for Parking of America Company
Texas Presbyterian Hospital
02.2022 - 06.2023
- Responsible for handling financial transactions with patients and their families
- Assisting patients and visitors process the hospital parking payment
- Collecting payments for medical services, processing insurance claims, and issuing receipts
- Maintaining accurate records of all transactions and ensuring that all payments are properly accounted for
- Assist with some administrative tasks such as answering phone calls, scheduling appointments, and providing general information to patients and visitors
Department of Phone Screens repair
Samsung Warehouse
06.2022 - 01.2023
- Working on cleaning phone screens and repairing them
Team Lead Associate packing department
FB Flury Warehouse
06.2021 - 02.2022
- Assisting other employees, assigned under my supervision and supervising all products, to ensure all orders received are well packed correctly with the right products ordered from the customers online
UNDP International Program Assistant
United Nations
09.2019 - 05.2021
- Company Overview: UNDP International Program Assistant
- Supporting the creation of strategic alliances and the implementation of a resource mobilization strategy
- Maintain close coordination with all stakeholders in the country to ensure and promote business continuity, partnership building, and to avoid duplication of program activities
- Participate in projects, national and international conferences, including follow-up national and international meetings
- Supported the effective management of projects
- Contribute to the achievement of an implementation rate (above 85%) of the project
- Follow-up on payments requested by projects and prepare the minutes of project meetings
- Reviewed project budgets when required and prepared the requisitions and PO's of the payments program unit
- Followed-up on the procurement processes of projects and assistance to the government
- Documentation of procurement information into the PROMPT platform
- Organized the processes of audits, implementation and follow-up of recommendations
- Supported in the implementation of the audit recommendations
- UNDP International Program Assistant
Assistant Manager
Bank of Santander
11.2011 - 04.2017
- Processing personal loans files for qualified customers
- Processing new open accounts both current and deposit, debit and credit cards
- Control of portfolio management services, advisory services
- Underwriting monthly credit control payment report
- Offering loan payment options to customers who lost their employment
- Supervising daily agency transactions
- Merchant services (credit card processing, reconciliation and reporting, check collection)
- Cash management (payroll services, deposit services and more)
- Handling huge operations, by check or cash from customers, withdraw and deposit
Customer Service
Brookhaven College
01.2010 - 09.2011
- Handling and filling correspondence, incoming and outgoing calls
- Typing documents and distributing memos
- Supervising the work of office staff juniors and assigning work for them
- Creating and modifying documents using Microsoft office
Accounting Administrative Assistant
Bechtel Company Inc
06.2005 - 10.2007
- Company Overview: EG-LNG Train 1 Project
- Monitoring inventory, office stock and ordering supplies as necessary
- Updating and maintaining the holiday, absence and training records of staff
- Raising of purchase orders and invoice tracking
- Responsible for purchase orders
- Daily data management, report writing, developing daily work presentation
- Drafting correspondence and more
- EG-LNG Train 1 Project
Education
Office Administration Certificate -
The Wilkinson College
Dallas, Texas12.2010
HR Management Certificate -
Brookhaven College
Dallas, Texas12.2009
English Proficiency Certificate -
Eurotech English School
09.2006
Office Administration Diploma -
Corpdata University
01.2006
Information Technology Diploma -
Tin-Ifa College
12.2005
Skills
- Client relations and customer service
- Professional customer service
- Customer service experience
- Customer service training
- Customer service management
- Customer service support
Languages
English
Professional Working
Spanish
Professional Working
French
Limited Working
Timeline
Customer Service
Walmart Supercenter
06.2023 - Current
Department of Phone Screens repair
Samsung Warehouse
06.2022 - 01.2023
Assistant Cashier for Parking of America Company
Texas Presbyterian Hospital
02.2022 - 06.2023
Team Lead Associate packing department
FB Flury Warehouse
06.2021 - 02.2022
UNDP International Program Assistant
United Nations
09.2019 - 05.2021
Assistant Manager
Bank of Santander
11.2011 - 04.2017
Customer Service
Brookhaven College
01.2010 - 09.2011
Accounting Administrative Assistant
Bechtel Company Inc
06.2005 - 10.2007
HR Management Certificate -
Brookhaven College
English Proficiency Certificate -
Eurotech English School
Office Administration Diploma -
Corpdata University
Information Technology Diploma -
Tin-Ifa College
Office Administration Certificate -
The Wilkinson College
Similar Profiles
John RichardsonJohn Richardson
Stock Clerk at Walmart SupercenterStock Clerk at Walmart Supercenter
Karen ArmstrongKaren Armstrong
Bakery Worker at Walmart SupercenterBakery Worker at Walmart Supercenter
Laura ViitaLaura Viita
Pharmacy Technician at Walmart SupercenterPharmacy Technician at Walmart Supercenter
Jody LaingJody Laing
Cashier/Sales Representative at Walmart SupercenterCashier/Sales Representative at Walmart Supercenter
Isaac MartinezIsaac Martinez
Medical Assistant at Expedian Urgent CareMedical Assistant at Expedian Urgent Care