Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Certification
Languages
Timeline
Generic

Felicien Mwungura

Edmonton,CA

Summary

My career objective is to obtain a meaningful full-time employment where I can gain experience in a challenging environment and give me the opportunity to put my experience towards something special and towards my personal goals. I have worked in a lot of different environments and line of works and in each I strive to be the best at it.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Automotive Sales Consultant

Wheaton Honda
02.2023 - Current
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.

Business Owner/Operator

Self-employed
01.2020 - Current
  • Forex and crypto currency investor Self-employed
  • Learned to analyze the 6.6 trillion dollar market from an academy and from personal researches -Analyze the market on a daily basis
  • Buy or sell according to the rise and fall in value fluctuation of currencies
  • Expanded market reach through social media branding and email marketing
  • Identified areas for expansion by analyzing market, consumer trends, and competition, and started a short-term rental company
  • Met with prospective clients to present company offerings, discuss products, and showcase service solutions.

Client Service Associate

Life empowerment
06.2022 - 12.2022
  • Developed, implemented, and communicated department plans to achieve team objectives
  • Applied de-escalation techniques when responding to persons in stressful situations
  • Maintained working knowledge of software, products, and services to competently answer clients inquiries
  • Met established productivity, schedule adherence, and quality standards to deliver quality client service
  • Identified opportunities to improve persons in support experience through continuous optimization and enhancements
  • Engaged with persons in support to understand and resolve issues and answer product questions
  • Met and exceeded daily service quality and performance goals.

Client Practioner

Rehoboth Christian Ministries
03.2020 - 05.2022
  • Supervised work and home life skill development and social skill development of the client
  • Supported and facilitated the development of skills and competencies that will help clients to pursue and fulfil their goals, objectives and aspirations
  • Made sure that client needs were identified and addressed in keeping with the organizations philosophies, policies and procedures
  • Kept care activities in line with appropriate standards to expertly serve patients' needs and minimize medical errors
  • Worked alongside physicians and other clinicians to coordinate effective patient care
  • Obtained patient histories and completed assessments and observations to initiate appointments and assist patients.

Sales Representative

Vector Marketing
05.2019 - 11.2019
  • Provided customers with clear understanding of charges, billing, billing cycles, and customer equipment
  • Attended and engaged prospects at networking events
  • Maintained up-to-date knowledge about products and promotions
  • Handled billing inquiries and provided customers with account changes based on requests
  • Conducted door to door sale pitching of product and services the company offers
  • Entered, updated, and maintained daily activity and prospect information.

Sales Associate

Toys R Us
11.2017 - 03.2019
  • Provided accurate information to help customers quickly navigate store and acquire items for purchase
  • Used POS system to scan customer purchases, calculate prices, and process transactions
  • Welcomed guests and offered quick assistance to handle diverse needs
  • Supported company mission and values through honesty, integrity, and high-quality performance
  • Assisted cashiers and customers with locating products, checking prices, and tracking down replacements
  • Assessed needs and recommended products aligned with customer budget and preferences
  • Monitored customers for signs of fraud and theft to prevent store losses.

Education

Registered Realtor Licence -

Real estate Council of Alberta
Edmonton, AB

High School Diploma -

Jasper Place Highschool
Edmonton, AB

Skills

  • Excellent administrative, interpersonal and time management skills
  • Team oriented and able to work independently on individual tasks
  • Proficient in system documentation
  • Client relations
  • Brand representation on a professional level
  • Customer service excellence
  • Excellent in data entry
  • Goal-oriented mindset
  • Adaptability to Change
  • Automotive Industry Knowledge
  • Willingness to learn

References

AVAILABLE UPON REQUEST.

Hobbies and Interests

  • Love playing musical instruments.
  • Aspiring fashion stylist.
  • Playing sports (soccer, football)
  • working out and staying fit

Certification

  • First Aid/CPR/AED Certification.
  • AMVIC

Languages

Swahili
Full Professional
French
Elementary

Timeline

Automotive Sales Consultant

Wheaton Honda
02.2023 - Current

Client Service Associate

Life empowerment
06.2022 - 12.2022

Client Practioner

Rehoboth Christian Ministries
03.2020 - 05.2022

Business Owner/Operator

Self-employed
01.2020 - Current

Sales Representative

Vector Marketing
05.2019 - 11.2019

Sales Associate

Toys R Us
11.2017 - 03.2019

Registered Realtor Licence -

Real estate Council of Alberta

High School Diploma -

Jasper Place Highschool

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Felicien Mwungura