FELICIEN NTABAZA
Arlington,Virginia
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Consultant
SUNTRUST NOW TRUIST BANK
06.2019 - Current
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention
- Worked with banking partners such as: financial advisors, business bankers, underwriters, and mortgage officers to satisfy customer needs that extended past the means of the banking center
- Prepare credit and financial information to streamline loans processing for mortgage, installment, and discount loan transactions; prepare loan worksheets for submission to loan processing for closing documents
- Assist customers during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures
- Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.
BRANCH MANAGER
NANDO’S WASHINGTON DC
02.2017 - 06.2019
- Help launch new food court concept and culinary operations programs in conjunction with marketing division and culinary team
- Control costs and expenditures through detailed analysis of appropriate purchasing and inventory
- Recruit hire train and mentor staff developing skills and customer service excellence
- Supervise employees providing all coaching mentorship and performance evaluation
SALES REPRESENTATIVE/
HOME DEPOT
02.2015 - 02.2017
- Prioritized daily workflows including all inbound calls quotes and sales-related inquiries
- Customer Service: Provide customer service to customers and potential customers
- Emphasized product features based on analysis of customers’ needs
- Answered customers’ questions regarding products prices and availability
- Maintained friendly and professional customer interactions always
- Exceeded targeted sales goals by 20% on regular basis
Education
Industrial Technology Management, Business Administration
Indiana State University, Northern Virginia Community college
10.2013
International Business administration
George Mason University
05.2020
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09.2020
Skills
- Relationship Building
- Account Management
- Great verbal and written skills
- Deadline-oriented and multitasker
- Excellent problem-solving skills
- Deep ability to compile information and prepare records
- Leadership
- Strong communication and fast learning skills
- MS office (Word, Excel, Outlook, PowerPoint, one note, Access, Spreadsheet)
- French fluency
Certification
Scrum master certified
NMLS Virginia License
Timeline
Client Consultant
SUNTRUST NOW TRUIST BANK
06.2019 - Current
BRANCH MANAGER
NANDO’S WASHINGTON DC
02.2017 - 06.2019
SALES REPRESENTATIVE/
HOME DEPOT
02.2015 - 02.2017
Industrial Technology Management, Business Administration
Indiana State University, Northern Virginia Community college
International Business administration
George Mason University
Scrum master certified
NMLS Virginia License
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