FELICITA BISSESSAR
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Brothers Produce Logistics
Houston, Texas
03.2018 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Set up and activated customer accounts
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Warehouse Worker
Macy's Distribution
Houston, TX
08.2017 - 02.2023
- Prepared and completed warehouse orders for delivery or pickup according to schedule
- Used pallet jacks to move items to and from warehouse locations
- Staged and sorted multiple types of products for loading
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Preserved safe work environment by maintaining clean workstations and pallet area
- Examined packages and goods for damage and notified vendors of replacement needs
- Received deliveries, scanned packages and updated orders in internal database
- Recognized defective material and reported issues to management
- Updated inventory and production information using warehouse management systems and scanner guns
- Established and maintained good relations with customers, vendors and transport companies
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Counted number of boxes or units in loading docks to confirm proper completion of work orders
- Tagged and wrote identifying information on containers, boxes and cargo
- Reviewed work orders before starting work to determine necessary materials and meet deadlines
- Protected items by wrapping in cling film, padded moving blankets and tape
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Janitorial Cleaner
TNT Janitoral
Bryan, TX
01.2017 - 07.2017
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing
- Stocked, sanitized, cleaned and inspected restrooms
- Notified superiors of damaged fixtures, dispensers and furniture or building issues
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves
- Read and followed company, customer and safety rules, policies and procedures
- Cleaned windows, glass partitions and mirrors with cleaners and sponges
- Collected trash from floors within hallways, bathrooms and work areas
- Restocked supplies, replacing toiletries, liners and soaps
- Sanitized frequented areas and equipment using approved supplies
- Emptied wastebaskets to transport trash and waste to proper disposal areas
- Replenished supply of hand soap, paper towels and other consumables
- Maintained safety protocols through safe handling of equipment and chemicals
- Transported trash and hazardous waste to appropriate disposal area
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
- Mixed water and detergents in containers to prepare chemical cleaning solutions
- Responded to emergency cleaning requests to meet client expectations
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries
- Created inventory checklists and stocked housekeeping carts
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Education
GED -
Texas Education Agency
08.2011
Skills
- Customer Service
- Travel Planning
- Retail Sales Customer Service
- Staff Training
- Window Cleaning
- Supply Restocking
- Safety Compliance
Timeline
Customer Service Representative
Brothers Produce Logistics
03.2018 - 06.2023
Warehouse Worker
Macy's Distribution
08.2017 - 02.2023
Janitorial Cleaner
TNT Janitoral
01.2017 - 07.2017
GED -
Texas Education Agency
Similar Profiles
Jonathan MartinezJonathan Martinez
Dock Hand at Brothers ProduceDock Hand at Brothers Produce
ALBERT AYALAALBERT AYALA
Warehouse Order Puller at Brothers ProduceWarehouse Order Puller at Brothers Produce
Eric ParhamEric Parham
Delivery Driver at Brothers ProduceDelivery Driver at Brothers Produce