FELICITA BISSESSAR
Houston,TX
Summary
Dedicated professional with a clean driving record and strong customer relations skills, recognized for outstanding service at Fox Rent A Car. Proven ability to ensure passenger safety and comfort while maintaining punctuality. Skilled in preventive maintenance and adept at managing high-stress situations, contributing to a positive travel experience.
Overview
8
8
years of professional experience
Work History
Shuttle Driver
Road and Rail Services
05.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Maintenance Aide
City Of Houston Parks And Recreation
08.2024 - 04.2025
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Airport Shuttle Driver
Fox Rent A Car
06.2023 - 08.2024
- Maintained a clean and comfortable vehicle for passengers, ensuring a positive travel experience.
- Ensured vehicle safety by conducting regular maintenance checks, promptly reporting any necessary repairs or issues to management.
- Provided excellent service under challenging weather conditions, ensuring passengers reached their destination safely and comfortably.
- Assisted passengers with luggage, offering exceptional customer service while handling personal belongings with care.
- Kept accurate records of trip details including pick-up/drop-off times, distances traveled, fuel consumption, and any notable incidents or delays.
- Contributed to company reputation for punctuality by consistently arriving at pick-up locations on time or ahead of schedule.
- Received numerous accolades from passengers for outstanding service and commitment to safety, contributing to the company''s reputation for excellence.
Customer Service Representative
Brothers Produce
03.2018 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Packer (Seasonal)
Macys Distribution Center Logistics
10.2017 - 02.2018
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
Education
GED -
Texas Education Agency
Austin, TX11-2011
Skills
- Punctuality
- Fuel efficiency
- Passenger assistance
- Preventive Maintenance
- Customer relations skills
- Clean driving record
- Passenger transportation
Timeline
Shuttle Driver
Road and Rail Services
05.2025 - Current
Maintenance Aide
City Of Houston Parks And Recreation
08.2024 - 04.2025
Airport Shuttle Driver
Fox Rent A Car
06.2023 - 08.2024
Customer Service Representative
Brothers Produce
03.2018 - 06.2023
Warehouse Packer (Seasonal)
Macys Distribution Center Logistics
10.2017 - 02.2018
GED -
Texas Education Agency
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