Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Work Availability
Timeline
Hi, I’m

Felicita Carino

Sales | Assistant
PA
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Felicita Carino

Summary

Outgoing contractor with several years of diverse expertise in sharing special skills.

Overview

31
years of professional experience
1
Certificate

Work History

Independent Work

Life and Health Producer
03.2021 - Current

Job overview

  • Maintained high standards of customer service by building relationships with clients.
  • Provided coverage option information to assist clients in protecting assets.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Obtained underwriting approval by completing application for coverage.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Handled and sold back-to-back incoming calls

Contracted

Customer Service Representative
03.2020 - 03.2021

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns as a bi-lingual Contact Tracer.
  • Answered customer telephone calls promptly to avoid on-hold wait times. Updated system for each person.
  • Maintained and updated Salesforce data.
  • Interviewed approximately 3-4 Families daily
  • Offered hospital protocol advice and assistance. Served as emotional reinforcement to customers.
  • Provided service location information.
  • Made and/or assisted in hotel reservations.
  • Soft transferred callers to food delivery outreaches.
  • Assisted the Latino community as a Bilingual Spanish CSR
  • Use of Salesforce
  • Phone system: Twilio

Self Employed Services

Real Estate Agent
01.2018 - 12.2020

Job overview

  • Real Broker, LLC
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • New York Insight Global
  • Maintained connections with clients to encourage repeat business and referrals.

Contractor

Legal Assistant
03.2013 - 06.2018

Job overview

  • Executive Attorney Partners, Associates and Paralegals: in Bankruptcy, Litigation,
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Morrison & Foerster LLP: M&A, Billing, Document creation/editing.
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • M&A, Labor, Corporate, Real Estate
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Secretarial duties including TOA, TOC, Prebills; Intapp (time entries including task codes); documents; Elite (billing) time revisions moving matters, tasks, no bills/print, working close with biller and finalizing bills
  • Simpson Thacher & Bartlett LLP: Secretarial duties including TOC, Innova Numbering within Litigation department
  • Court prep work, redacting, pleadings
  • Avaya phone system
  • Wachtell, Lipton, Rosen, and Katz: Secretarial duties including time entries using 3E Time Capture & accounting, Amex expensing, PS|Ship, Litera redline, legal agreements, use of Innova Numbering on court documents, etc.
  • Fried, Frank, Harris, Shriver & Jacobson: Secretarial duties including court documents; use of Nuance using PDFa and other tools, LexisNexis case pulls, TOA, handle or delegate production jobs; letters, spreadsheets, exhibit production - lots of secretarial, word processing and paralegal work; expensing; time entries
  • NFL & NBA Secretarial duties including handling travel expenses, calendars, ground, and air travel reservations, phones, conference, reorganized, warehoused, and created filing system
  • Lichter Friedman Offender PC: EIN creation, preparation of and filing of Closing documents
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.

PROSKAUER, LLC

Legal Secretary
03.2005 - 01.2011

Job overview

  • Document creation, editing, filing
  • Created, handled and assigned Word Processing & Proofing tasks
  • Handled billing entries
  • Labor, Litigation, Trust & Estates
  • Coordinated documents for litigation proceeding .
  • Prepared legal correspondence, agreements, emails, bill letters.
  • Received and placed telephone calls to clients and prospective clients.

CARDTERMINAL, INC

POS Merchant Services - B2B
08.1992 - 03.2005

Job overview

  • Launched an establishment of a nationwide sourcing involving courthouse researchers and bank referral relationships
  • Twelve plus years of outside sales in business-to-business (B2B) experience.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with Lead Generating Sources, customers and community to promote long term business growth.
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Education

Dickinson High School
New Jersey

Diploma

Wm. Paterson University of NJ
NJ

Certificate from Computer Science - CompTIA A+
06.2019 - 06.2019

University Overview

Completion of: CompTIA A+ and CompTIA S+

Executive Secretarial School
NJ

Certificate

Insurance Producer - 8 Hour Long Term Care

2023.02 - 2023.02

Insurance Producer- 4 Hour Annuity

02.2023 - 02.2023

AHip 2023 Extensive Medicare Course

2022.10 - 2022.10

Skills

  • Sales and Marketing
  • Lead Generation
  • Business Planning
  • Advertising Techniques
  • Verbal and Written Communication
  • Customer Service
  • See SKILLS PAGE enclosed

Certification

Tech Certifications/Courses:

CompTIA A+ Cert June 2019 to June 2022

CompTIA Security+ Course Completed

Insurance Certifications:

Affordable Care Act Certified via 2021 PA - Pennie
aHip | Medicare-certified 2023 (2024 pending)
Money Laundering Certified 2021-2022

Past/Present Licenses:

Real Estate 2018-2020: NJ/PA/NY | INACTIVE

Insurance Producer Licenses 2023: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, NC, NJ, NY, OH, OK, PA, SC, TN, TX, VA, WA, and WI | ACTIVE

Additional Information

  • Willing to work in any familiar field
  • Willing to relocate: Warm State, Authorized to work in the US for any employer.
  • A passion for the elderly. During my downtime look to utilize my HHA, First Aid and HIPPA certifications
  • Real Estate License in holding with perspective States. NY, NJ & PA
  • Producer Insurance License is active in 23 states:
  • Life & Health (with aHip/Medicare cert. 2021-2022 - 2023 pending)
  • Life & Health Certified to sell in Employer, Annuities, LTC, Life, Independent Health. ACA Market Place: 2022

Languages

Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Insurance Producer - 8 Hour Long Term Care

2023.02 - 2023.02

Insurance Producer- 4 Hour Annuity

02.2023 - 02.2023

AHip 2023 Extensive Medicare Course

2022.10 - 2022.10

Life and Health Producer

Independent Work
03.2021 - Current

Customer Service Representative

Contracted
03.2020 - 03.2021

Wm. Paterson University of NJ

Certificate from Computer Science - CompTIA A+
06.2019 - 06.2019

Real Estate Agent

Self Employed Services
01.2018 - 12.2020

Legal Assistant

Contractor
03.2013 - 06.2018

Legal Secretary

PROSKAUER, LLC
03.2005 - 01.2011

POS Merchant Services - B2B

CARDTERMINAL, INC
08.1992 - 03.2005

Dickinson High School

Diploma

Executive Secretarial School

Certificate
Felicita CarinoSales | Assistant