Felicita Ellis
Slaton,TX
Summary
Energetic educator with proven skills in teaching diverse subjects. Ability to keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T
09.2017 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Childcare Provider
Lil' Tiger's Playhouse
08.2015 - 05.2017
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Sales Floor Manager
TJ Maxx, TJX Companies
05.2011 - 08.2014
- Assisted customers discover items through carefully curated questions.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Demonstrated product and answered questions for prospective customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Childcare Provider
In My Hands Learning Center
02.2010 - 05.2011
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
Bachelor of Science - Elementary Education
Wayland Baptist University
Lubbock12.2023
High School Diploma -
Southland High School
Southland, TX05.2007
Skills
- Complaint Resolution
- Scheduling
- Lesson Plan Development
- Age-Appropriate Activities
- Behavior Management Techniques
- Conflict Resolution
- Active Listening
- Project Planning
- Teamwork and Collaboration
Certification
- Early Childhood - 6th Grade Core Subjects Certification
- Science of Teaching Reading Certification
Timeline
Customer Service Representative
AT&T
09.2017 - 07.2019
Childcare Provider
Lil' Tiger's Playhouse
08.2015 - 05.2017
Sales Floor Manager
TJ Maxx, TJX Companies
05.2011 - 08.2014
Childcare Provider
In My Hands Learning Center
02.2010 - 05.2011
Bachelor of Science - Elementary Education
Wayland Baptist University
High School Diploma -
Southland High School
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