Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Felicita Melendez

Santa Fe Springs,CA

Summary

Detail-oriented professional with a versatile background in merchandising and point-of-sale systems. Known for effective teamwork and training, committed to maintaining store excellence and improving customer experiences. Dedicated professional with expertise in merchandise stocking and payment processing. Proven ability to enhance store presentation and resolve customer issues effectively. Proactive team lead with a strong background in cashier operations and training. Skilled in issue resolution and customer service, driving operational efficiency and enhancing customer satisfaction. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.

Overview

6
6
years of professional experience

Work History

Clerk

Los Angeles County Goodwill
Long Beach, California
03.2025 - Current
  • Processed customer transactions using point-of-sale systems efficiently.
  • Organized merchandise displays to enhance store presentation and accessibility.
  • Assisted customers with inquiries, providing helpful information and support.
  • Maintained cleanliness and orderliness in the store environment consistently.
  • Stocked shelves with new inventory, ensuring proper labeling and arrangement.
  • Collaborated with team members to manage daily operational tasks effectively.
  • Handled returns and exchanges, following company policies and procedures accurately.
  • Supported donation processing by sorting items for sale or distribution appropriately.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Performed data entry tasks to update customer accounts records.
  • Organized and maintained filing systems for confidential documents.
  • Processed customer orders promptly and accurately.
  • Utilized computer software programs to create reports, labels, forms.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Created memos, letters, emails, reports, presentations as requested by management.

Cashier

HomeGoods
Long Beach, CA
10.2024 - 12.2024
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Cashier Team Lead

Northgate Gonzlez Markets
Long Beach, CA
09.2019 - 02.2024
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

Education

GED -

Dominguez High School
Compton, CA
06.2005

Skills

  • Merchandise stocking
  • Loss prevention
  • Store opening and closing
  • Equipment troubleshooting
  • Hard-working
  • Merchandising
  • Training and coaching
  • Payment processing
  • Credit and cash transactions
  • Effective customer upselling
  • Issue resolution
  • Point of sale systems
  • Data entry
  • Inventory management
  • Cash handling
  • Scanning and copying
  • Processing mail
  • Mail sorting
  • Database management
  • Sales expertise
  • Expense reports
  • Microsoft office
  • Decision-making
  • Excellent communication

Languages

English
Professional

Timeline

Clerk

Los Angeles County Goodwill
03.2025 - Current

Cashier

HomeGoods
10.2024 - 12.2024

Cashier Team Lead

Northgate Gonzlez Markets
09.2019 - 02.2024

GED -

Dominguez High School

Similar Profiles

CREATE PROFILE