Felicitas Davila
Killeen,TX
Summary
A former military sergeant with excellent organizational, communication, leadership, and administrative abilities is looking for a chance to contribute to a formal office setting. Currently enrolled in the university, I have a passion for finance and am adept with Microsoft Office. eager to assist everyday office operations and accounting-related tasks with military discipline, attention to detail, and problem-solving skills.
Overview
1
1
Language
9
9
years of professional experience
Work History
Petroleum Supply Specialist
U.S. Army
02.2019 - 09.2024
- Operated fuel pumps, tank trucks, and distribution equipment to refuel vehicles, aircraft, and generators in field and garrison environments.
- Monitored and maintained accurate inventory records and reconciled usage reports to prevent shortages and ensure supply readiness.
- Trained personnel on safe handling, storage, and transportation of petroleum products in accordance with military regulations.
- Implemented spill prevention and response procedures, ensuring rapid containment and cleanup to protect the environment and maintain operational integrity.
- Assisted in planning and coordinating fuel logistics during deployments and field exercises to enhance operational readiness.
- Conducted laboratory testing on fuel samples and analysis to ensure product quality and readiness for use in all weather conditions.
Customer Service
Alorica/ AT&T
El Paso, TX
01.2017 - 01.2019
- Resolved financial, service, and technical issues to enhance customer satisfaction during chat support.
- Exceeded performance indicators, such as customer satisfaction and reaction time
- Gathered and analyzed client data to effectively troubleshoot and implement solutions.
- Created and managed service tickets for maintenance, repairs, and installations to streamline request handling.
- Made appointments and gave real-time information on the state of the service and the arrival of technicians.
- Kept precise records of all interactions with customers in CRM systems.
- Collaborated with team members with support staff and technicians to increase service effectiveness.
- Escalated complex issues to technical teams for prompt resolution.
Customer service
Fred Loya Insurance
El Paso, TX
02.2016 - 12.2017
- Collected and documented detailed information from customers regarding vehicle accidents, including date, time, location, and parties involved. Verified policyholder coverage, claim eligibility, and account status before initiating claim processing.
- Guided customers through the claims process, explaining procedures, timelines, and next steps in a clear and professional manner.
- Coordinated with adjusters, appraisers, and departments to gather documentation, facilitating timely claim resolution and improving customer satisfaction.
- Collected and documented detailed information from customers regarding vehicle accidents, including date, time, location, and parties involved.
- Entered claim details accurately into the company's database, ensuring all supporting documentation was attached and updated.
- Followed up on pending claims, updating clients on status and resolving discrepancies efficiently to ensure smooth claim processing.
- Reviewed police reports, photos, and witness statements to assist in determining claim validity and liability.
- Ensured compliance with company policies, state regulations, and confidentiality standards in all claim-handling activities.
- Demonstrated strong organizational skills by managing multiple claims simultaneously while meeting strict deadlines and accuracy standards.
Education
Bachelor of Business - Finance
A&M Central Texas University
Killeen, TX09-2027
Some College (No Degree) - Business in Finance
Grand Canyon University
Phoenix, AZSkills
- Quality control
- Safety compliance
- Product testing
- Inventory Management
- Process Improvement
- Documentation management
- Attention to Detail
- Data entry
- Proficient in Microsoft Office
- Critical thinking
- Team leadership
- Communication skills
- Inventory management
- Project coordination
- Ability to multitask
Languages
Spanish
Native/ Bilingual
Accomplishments
- Top 10% Basic Leadership Course (BLC)
- Good conduct medal
- National defense service medal
- Non-Commissioned Officer Professional Development Ribbon
Timeline
Petroleum Supply Specialist
U.S. Army
02.2019 - 09.2024
Customer Service
Alorica/ AT&T
01.2017 - 01.2019
Customer service
Fred Loya Insurance
02.2016 - 12.2017
Bachelor of Business - Finance
A&M Central Texas University
Some College (No Degree) - Business in Finance
Grand Canyon University