Felicitas Hernandez
Las Vegas,NV
Summary
At Felicitas Hernandez, I excelled as a Professional Nail Technician, blending artistic talent with top-notch hygiene standards to elevate client satisfaction and loyalty. Renowned for my bilingual communication and customer service prowess, I consistently delivered customized, high-quality nail care, fostering strong relationships and enhancing client retention. My commitment to ongoing education in nail trends underscored my dedication to excellence.
Offering collaborative and customer-focused approach with strong desire to learn and grow within hospitality industry. Brings understanding of customer service principles and ability to quickly adapt to new tasks and environments. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
6
6
years of professional experience
Work History
Professional Nail Technician
Felicitas Hernandez
05.2018 - 01.2024
- Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
- Showcased artistic talent through customized freehand nail art designs tailored to individual client requests or special occasions.
- Strengthened customer loyalty with outstanding time management, ensuring appointments were completed on schedule without compromising quality.
- Enhanced customer satisfaction by providing high-quality manicure and pedicure services.
- Increased client retention through excellent communication skills and personalized nail care recommendations.
- Developed professional relationships with clients by addressing concerns and resolving issues promptly.
- Gained a reputation for consistently delivering exceptional results in nail repair and restoration services for clients with damaged or weakened nails.
- Created a seamless experience for clients including scheduling appointments and managing waitlists as necessary.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Oversaw schedule to manage appointments of new and existing clients.
- Cleaned and sanitized tools and equipment before each client.
- Maintained inventory of supplies, anticipating needs, and placing orders to ensure adequate stock levels at all times.
- Stayed current on latest trends in the nail industry by attending seminars, trade shows, and networking events regularly
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Effectively managed concerns of important customer issues.
- Responded to customer requests and concerns
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Education
GED -
SUNRISE MOUNTAIN
Las Vegas, NV06-2016
Skills
- Bilingual
- Customer service
- Customer support
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Complaint resolution
- Call management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Professional Nail Technician
Felicitas Hernandez
05.2018 - 01.2024
GED -
SUNRISE MOUNTAIN
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