Felicity Ali

• Ensures the safety and security of the people and property per local regulations.

• Continuously monitored security cameras and fire, building and alarm systems.
  • Completes safety, security, and compliance audits and trainings.
  • Maintains critical safety equipment such as alarms, radios, and security systems.
  • Reports and follows up on incidents that occur.
  • Responds to and coordinates emergency situations in work areas such as burglar alarms, fire alarms, active shooter and other emergency events.
• Write detailed incident reports.
• Maintained a secure environment for sensitive data with diligent surveillance and incident response protocols.

• Customer Service
• Account management
• Data Entry
• Risk & Compliance
• Develop menus and service packages
• Dispatching drivers and coordinating meal delivery.
• Managing event schedules and food preparation timelines.

• Oversaw team of 20 security personnel and shift supervisors, including hiring, scheduling, payroll, training, coaching, development, performance evaluations and feedback.
• Patrolled client data center facilities and served as a general security presence and visible deterrent to crime and rule infractions.
• Develop, implement, and monitor security officer training program (OJT).
• Manage and maintain shift schedule for all shifts.
• Security Operations Center: Experience w/ CCTV, building access software, dispatching software, fire and sprinkler system alarms, and radios.
• Patrol buildings, grounds, and work areas; watch for unauthorized persons, fires, and unusual occurrences; and reports emergencies upon discovery.
• Concierge, Asset Protection, Foot Patrol and Mobile Patrol.

• Data Entry
• Establishes, maintains and reviews work schedules, call offs, payroll; calculated hours and paid workers.
• High volume sourcing / recruiting.
• Assist with hiring process: Review potential candidates resumes, interview, verified I9 documents using e-verify, conducted orientation, administered drug screens (5 and 10 panel - urine and saliva).
• Set up accounts with new clients and generated pre-invoices for the Manager to go over.
• Basic office duties: filing, copying, data entry, high volume email, inbound and outbound calls.
• Spoke with client about coverage and finding coverage.
• Prioritize calls and work tickets according to urgency and importance.