Felicity Artigas
Newberg,OR
Summary
Experienced in customer service and customer relations. Driven and not intimidated to learn new job skills outside of my current skill set. Highly motivated to take opportunities that allow for growth and additional knowledge.
Overview
9
9
years of professional experience
Work History
Technician
MSR-FSR
Hillsboro, OR
11.2022 - Current
- Completed routine maintenance checks, notifying management of needed repairs.
- Calibrated instruments to ensure accuracy of measurements taken during experiments.
- Assisted with training new employees on proper techniques when handling hazardous materials.
- Identified areas where improvements could be made to existing processes or products.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated a variety of machinery and tools safely and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained accurate records of training courses completed by individuals.
Assistant Manager
Burgerville
Newberg, OR
08.2017 - 05.2022
- Assisted with scheduling meetings and appointments for the office staff.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked effectively in team environments to make the workplace more productive.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
All Around Crew
Jem 100
Newberg, OR
04.2016 - 08.2017
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained cleanliness standards inside the restaurant premises at all times.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Newberg Senior High
Newberg, OR06-2017
Some College (No Degree) - Criminology
Eastern Gateway Community College
Steubenville, OHSkills
- Work Planning and Prioritization
- Written/Verbal communication
- Customer relations
- Problem-solving
- Critical thinking
- Schedule management
Timeline
Technician
MSR-FSR
11.2022 - Current
Assistant Manager
Burgerville
08.2017 - 05.2022
All Around Crew
Jem 100
04.2016 - 08.2017
High School Diploma -
Newberg Senior High
Some College (No Degree) - Criminology
Eastern Gateway Community College
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