Hi, I’m
Felicity Buesnel
Dacula,GA
Summary
Highly proactive manager with over 10
years of experience in team leadership in the restaurant and hospitality
industries. Background includes sales, management and front and
back-of-the-house operations.
Highly dedicated to career growth, within a
customer service focused company.
Overview
22
years of professional experience
Work History
SEPHORAAtlanta, Georgia, United States
Operations Manager
11.2014 - Current
Job overview
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Created visual marketing and styled window displays.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Completed stock orders and managed inventory levels.
- Established strong vendor relationships to maintain and support the business.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Rotated manufacturer products as needed.
Chemmart Waroona, Western Australia
Pharmacy Technician/ Assistant Store Manager
01.2014 - 09.2014
Job overview
- Managed drug and supply inventories.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Efficiently operated cash register and handled cash, checks, and charge transactions.
- Prepared medications such as emulsions, liquids, powders and ointments.
Macy'sBuford, GA
Retail Specialist
10.2010 - 01.2014
Job overview
- Answered questions regarding the store and its merchandise.
- Greeted customers and ascertained customers' needs.
- Helped customers with questions, problems and complaints in person and via telephone.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
SubwayPerth, Western Australia
General Manager
02.2009 - 09.2010
Job overview
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
Walt Disney WorldOrlando, FL
Vacation Planner
08.2008 - 01.2009
Job overview
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Helped customers with questions, problems and complaints in person and via telephone.
- Developed positive customer relationships through friendly greetings and excellent service.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Hungry JacksPerth, Western Australia
Assistant manager
08.2003 - 08.2008
Job overview
- Interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Education
Gwinnett Technical College
Associate of Science from Hospitality Management
Current
Skills
- Exceptional interpersonal communication
- Effective leader
- Staff training/development
- Employee scheduling
- Consistently meet goals
- Efficient multi-tasker
- Conflict resolution
- Customer service-oriented
- Organized
- Deadline-oriented
- Point of Sale (POS) system operation
- Restaurant operations
- Dedicated team player
Timeline
Operations Manager
SEPHORA
11.2014 - Current
Pharmacy Technician/ Assistant Store Manager
Chemmart
01.2014 - 09.2014
Retail Specialist
Macy's
10.2010 - 01.2014
General Manager
Subway
02.2009 - 09.2010
Vacation Planner
Walt Disney World
08.2008 - 01.2009
Assistant manager
Hungry Jacks
08.2003 - 08.2008
Gwinnett Technical College
Associate of Science from Hospitality Management
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