Summary
Overview
Work History
Education
Skills
Timeline
Generic
Felicity Cutliff

Felicity Cutliff

Hooksett,NH

Summary

Reliable employee, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Reliable employee that is dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Results-driven worker that excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings, and municipal buildings nightly. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Skilled worker with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position or higher. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

House Cleaner

Self-employed
01.2015 - Current
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Dusted picture frames and wall hangings with cloth.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied trashcans and transported waste to collection areas.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Adhered to professional house cleaning checklist.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Operated electronic backpack vacuums and floor sweepers.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Line Cook Supervisor

Pizza 911
02.2023 - 10.2023
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Grilled meats and seafood to customer specifications.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Monitored food preparation, production, and plating for quality control.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Served consistent portions following recipes and control standards.
  • Monitored food inventory and supplies to prevent waste.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Planned and executed promotions and special events in close collaboration with management.

Assistant Store Manager

Wingstop
01.2021 - 02.2022
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Created and maintained safe and secure work environments for employees.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma - N/A

Manchester West High School
Manchester, NH
06.2014

Skills

  • Safe Chemical Handling
  • Floor Polishing
  • Clothes Laundering
  • Steam Cleaning
  • Window Cleaning
  • Surface Sanitation
  • Cleaning and Sanitization
  • Customer Service
  • Floor Sweeping
  • Quality Assurance
  • Housekeeping
  • Meal Preparation
  • Payment Collection
  • Basic Repairs
  • Quality Assurance Controls
  • Wall Scrubbing
  • Glass Cleaning
  • Floor Cleaning
  • Health and Safety Compliance
  • Food Preparation
  • Efficiency Improvement
  • Sanitation Protocols
  • Line Station Oversight
  • Knife Skills
  • Kitchen Management
  • Cooking Techniques
  • Cleaning Procedures
  • Food Presentation
  • Server Communication
  • Portioning
  • Line Management
  • Inventory Management
  • Food Safety
  • Ingredient Preparation
  • Kitchen Operations
  • Food Rotation
  • Professional Attitude
  • Cleaning and Organization
  • Food Safety Standards
  • Problem-Solving
  • Following Cooking Methods
  • Kitchen Sanitization
  • Kitchen Station Setup
  • Food Safety Knowledge
  • Entree Preparation
  • Appetizer Preparation
  • Highly Motivated
  • Food Allergen Safety
  • Deep Fryer Operation
  • Ingredient Stocking
  • Recipe Adherence
  • Ingredients Measuring
  • Kitchen Sanitation
  • Time Management
  • Menu Planning
  • Quality Control
  • Kitchen Organization
  • Food Spoilage Prevention
  • Workload Management
  • Sauce Preparation
  • Reliable and Trustworthy
  • Food Storage
  • Portion Management
  • Supply Management
  • Active Listener
  • Attention to Detail
  • Grilling Techniques
  • Crew Training
  • Meat Cutting
  • Team Coordination
  • Food Storage Procedures
  • Stock Rotation
  • Food Presentation Talent
  • Back of House Operations
  • Menu Item Memorization
  • Recipe Adaptation

Timeline

Line Cook Supervisor

Pizza 911
02.2023 - 10.2023

Assistant Store Manager

Wingstop
01.2021 - 02.2022

House Cleaner

Self-employed
01.2015 - Current

High School Diploma - N/A

Manchester West High School
Felicity Cutliff