Felicity DeMarco
Redding,CA
Summary
Dynamic and adaptable professional with expertise in hospitality service, as well as compassionate and supportive patient care. Proven ability to enhance customer and patient satisfaction through friendly engagement and effective multitasking. Skilled in training new staff and maintaining high-quality standards, fostering a collaborative team environment while ensuring a positive experience for all guests/clients.
Overview
2
2
years of professional experience
Work History
Barista
From The Hearth
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs, maintaining a positive environment during hectic periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
MHA/CNA
Crestwood Behavorial Health
09.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Documented patient information and care activities in electronic health record.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of 50+ residents under long-term care.
Hostess/Carside Specialist
Applebee's Grill + Bar
05.2023 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High School Diploma -
Shasta College
Redding, CA01-2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player/leader
- Adaptive and creative
- Excellent memory
- Hospitality service expertise
- Multitasking
- Flexible schedule
Timeline
Barista
From The Hearth
06.2024 - Current
MHA/CNA
Crestwood Behavorial Health
09.2023 - Current
Hostess/Carside Specialist
Applebee's Grill + Bar
05.2023 - 09.2023
High School Diploma -
Shasta College
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