Felicity Escobedo
Louisville,KY
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of professional experience
Work History
Team Member
KFC
Louisville, KY
06.2024 - 02.2025
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Identified opportunities for process improvements within the department.
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Trained new team members using approved training materials and information.
- Resolved customer issues promptly in a professional manner.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to achieve project milestones within set deadlines.
Team Member
Penn Station
Louisville, KY
01.2024 - 05.2024
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Identified opportunities for process improvements within the department.
- Worked hard to learn required tasks quickly to maximize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Received, processed, and stocked merchandise in accordance with store policies.
- Provided customer service support to ensure satisfaction.
Customer Service Representative
Circle K
Louisville, KY
10.2023 - 12.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Jeffersontown High School
Louisville, KY06-2020
Skills
- Cleaning
- Complaint resolution
- Chemical handling
- Conflict resolution
- Heavy lifting
- Shipping and receiving
- Area and facility cleaning
- Safety
- Creativity and innovation
- Organizing work stations
- Flexible schedule
- Customer service
- Goal setting and achievement
- Cash handling
- Order preparation
- Team building
- Leadership qualities
- Adaptability and flexibility
- Task prioritization
- Dependability and reliability
- Willingness to learn
- Collaboration and teamwork
- FLUENT IN Spanish
- Teamwork and collaboration
- Following instructions
- Attention to detail
- Clear communication
- Staff education and training
- Relationship building
- Money handling
Timeline
Team Member
KFC
06.2024 - 02.2025
Team Member
Penn Station
01.2024 - 05.2024
Customer Service Representative
Circle K
10.2023 - 12.2023
High School Diploma -
Jeffersontown High School