Felicity Foster

• Assisted customers with product selection and inquiries, enhancing overall shopping experience
• Executed efficient inventory management, ensuring stock levels met customer demand
• Maintained store presentation standards through organized merchandise displays and cleanliness
• Processed transactions accurately, providing prompt service at point of sale
• Collaborated with team members to achieve sales goals and improve customer satisfaction
• Resolved customer complaints effectively, fostering positive relationships and loyalty
• Trained new associates on operational procedures and customer service practices
• Adapted to changing priorities in a fast-paced environment, maintaining high service levels
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Lead Swim Instructor for 1-13 Age Group
• Provided Direct Leadership,instruction & motivation

for students in swimming classes.

• Instructed Swim Lessons in accordance with all YMCA prepared lessons.
• Implemented & followed strict safety Protocols
• Gauged students skill levels and identified improper techniques to develop an organized plan customized to increase skill levels
• Developed engaging lesson plans to enhance youth participation in programs.
• Facilitated group activities promoting teamwork and social skills among participants.
• Monitored safety protocols to ensure a secure environment for all attendees.
• Assisted in organizing community events, increasing program visibility and engagement.
• Evaluated participant progress, adapting activities to meet individual needs effectively.
• Collaborated with parents and guardians to address concerns and improve communication channels.
• Evaluated student progress through formative assessments, adjusting instruction as needed to maximize learning outcomes.
• Developed individualized learning plans to address diverse student needs and abilities.
• Utilized various teaching methods to accommodate diverse learning styles among students effectively.
• Improved classroom management by implementing clear rules, routines, and consequences.
• Established strong rapport with students by demonstrating genuine care for their well-being both inside and outside the classroom setting.
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