Felicity Garza
Palmdale,CA
Summary
Results-driven professional with extensive experience in customer service and staff training. Proven ability in complaint resolution and maintaining high satisfaction levels. Skilled in time management and resource allocation to enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Outreach Volunteer
Antelope Valley Partners For Health
Lancaster, California
09.2024 - 11.2024
- Coordinated community outreach events and activities to increase participant engagement.
- Created promotional materials, including posters and flyers, to raise awareness of outreach campaigns.
- Organized food donations to improve distribution efficiency.
- Refilled shelves during service hours to maintain stock levels.
Sandwich Artist
SUBWAY®Restaurants
Palmdale, California
03.2023 - 08.2024
- Provided friendly customer service by answering questions and taking orders promptly, enhancing customer satisfaction.
- Stocked ingredients and supplies, ensuring seamless sandwich production flow during peak hours.
- Collaborated with team members to ensure smooth operations during peak hours. during busy periods, contributing to effective and smooth operations.
- Completed opening, closing, and shift change tasks according to company guidelines.
- Utilized POS system and cash register for payments via cash, check, credit card, and voucher.
Assistant Manager
Burger King
Palmdale, California
11.2020 - 05.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer complaints to enhance customer satisfaction and loyalty.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to maintain stock availability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Epic Charter School
Orange, CA06-2019
Skills
- Community engagement
- Customer assistance
- Inventory management
- Staff training
- Time management
- Conflict resolution
- Adaptability and flexibility
- Leadership skills
Timeline
Outreach Volunteer
Antelope Valley Partners For Health
09.2024 - 11.2024
Sandwich Artist
SUBWAY®Restaurants
03.2023 - 08.2024
Assistant Manager
Burger King
11.2020 - 05.2022
High School Diploma -
Epic Charter School