Felicity Higgins
Middleburg
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Winn Dixie Supermarket
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
St. Johns River State College
08.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Hotel Front Desk Receptionist
IHG Hotels & Resorts
05.2021 - 08.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Receptionist Clerk
Gordon Chevrolet
06.2020 - 12.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma -
Middleburg High School
Middleburg, FL06.2020
Skills
- Strong Analytical and Problem-Solving Skills
- Closing Sales
- Microsoft Word
- Retail Sales Customer Service
- Clerical Support
- Refund Processing
- Customer Relations
- Filing
- Money Handling Abilities
- Documentation
- Credit Card Payment Processing
- Computer Proficiency
- Google Docs
Timeline
Customer Service Representative
Winn Dixie Supermarket
05.2022 - Current
Receptionist
St. Johns River State College
08.2021 - 04.2022
Hotel Front Desk Receptionist
IHG Hotels & Resorts
05.2021 - 08.2021
Receptionist Clerk
Gordon Chevrolet
06.2020 - 12.2020
High School Diploma -
Middleburg High School
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