Felicity Lewis
Gonzales,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Compassionate professional with background in social and human services, known for productivity and efficient task completion. Possess specialized skills in client assessment, case management, and crisis intervention. Excel in communication, empathy, and problem-solving to support individuals and communities effectively.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Child and Youth Program Assistant
US Army
Baumholder, Armed Forces- EU
08.2021 - 04.2024
- Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
- Participated in staff meetings to discuss program goals and objectives.
- Assisted with the planning, organizing, and implementation of special events.
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
- Helped maintain accurate records of attendance, progress reports.
- Answered questions and responded to inquiries to deliver high level of service to families.
- Supported the development of age-appropriate lesson plans for youth programs.
- Communicated effectively with other professionals working in similar fields.
Child and Youth Program Assistant
US Army
Colorado Springs, CO
10.2019 - 03.2021
- Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
- Participated in staff meetings to discuss program goals and objectives.
- Assisted with the planning, organizing, and implementation of special events.
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
- Helped maintain accurate records of attendance, progress reports.
- Answered questions and responded to inquiries to deliver high level of service to families.
- Supported the development of age-appropriate lesson plans for youth programs.
- Communicated effectively with other professionals working in similar fields.
Senior Personal Banker
Fort Hood National Bank
Fort Hood, TX
12.2015 - 05.2018
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Collaborated with team members to meet branch targets and objectives.
- Assisted customers with opening new accounts, making deposits, withdrawals and transfers in accordance with banking regulations.
- Prepared loan documents according to bank procedures while ensuring accuracy of all data entries.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Performed daily transactions such as cash deposits, check cashing, loan payments and money orders.
- Received and counted daily inventories of cash, drafts and checks.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
Food and Beverage Cashier
Dairy Queen
Gonzales, TX
07.2014 - 07.2015
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Answered customers' questions and provided information on store procedures or policies.
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Gonzales High School
Gonzales05-2014
Skills
- Collaboration and relationships
- Flexible, dependable
- Effective customer communication
- Team interaction
- Reporting and documentation
- Professionalism and ethics
- Maintaining composure
- Order processing efficiency
- Professionalism and courtesy
- Cash handling expertise
- Cash handling
- Credit and cash transactions
- Team building
References
References available upon request.
Timeline
Child and Youth Program Assistant
US Army
08.2021 - 04.2024
Child and Youth Program Assistant
US Army
10.2019 - 03.2021
Senior Personal Banker
Fort Hood National Bank
12.2015 - 05.2018
Food and Beverage Cashier
Dairy Queen
07.2014 - 07.2015
High School Diploma -
Gonzales High School
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