Felicity Lewis
Gonzaels
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Childcare Director
YMCA
02.2026 - Current
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Managed program paperwork and child records to comply with state requirements.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Engaged with parents and families to build positive relationships for children to thrive.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Childcare Director
Little Apache Academy
02.2025 - 02.2026
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Engaged with parents and families to build positive relationships for children to thrive.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Managed program paperwork and child records to comply with state requirements.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
Child and Youth Program Assistant
US Army
08.2021 - 04.2024
- Developed and implemented programs for center-based childcare services.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
Child and Youth Program Assistant
US Army
10.2019 - 05.2021
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Organized small groups of children while transitioning to and from outdoor play.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented curriculum to enhance classes with learning-focused activities.
- Gathered materials and resources to prepare for lessons and activities.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Established positive relationships with students and families.
Lead Bank Teller
Fort Hood National Bank
12.2015 - 05.2018
- Answered inquiries regarding checking and savings accounts and other related products.
- Received car loan, home loan, and other payments and posted to accounts.
- Introduced customers to other bank team members to help meet financial needs.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
Cashier
Dairy Queen
07.2012 - 07.2014
- Assisted counter staff in packing ready orders and distributing to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Resolved customer complaints independently or with aid of supervisor.
- Provided customers with information on specials and discount deals.
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Provided correct change to customers while following cash handling policies and procedures.
Education
High School Diploma -
Gonzales High School
Gonzales, TXSkills
- Safety regulations compliance
- Compliance procedures
- Child development expertise
- Administrative functions
- Fostering positive environment
- Professional ethics
- Documentation and recordkeeping
- Reliability
- Communication skills
- Reporting and documentation
- Adaptability and flexibility
- Parental communication
Timeline
Childcare Director
YMCA
02.2026 - Current
Childcare Director
Little Apache Academy
02.2025 - 02.2026
Child and Youth Program Assistant
US Army
08.2021 - 04.2024
Child and Youth Program Assistant
US Army
10.2019 - 05.2021
Lead Bank Teller
Fort Hood National Bank
12.2015 - 05.2018
Cashier
Dairy Queen
07.2012 - 07.2014
High School Diploma -
Gonzales High School