Felicity Martell
Corpus Christi,Texas
Summary
Very motivated and dependable, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs. Able to learn how to do things in a fast manner.
Overview
9
9
years of professional experience
Work History
Server
Doc's Seafood & Steaks
06.2021 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Texas Roadhouse
10.2020 - 06.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Server
Island Italian
04.2019 - 07.2020
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Hostess
Doc's Seafood And Steaks
12.2018 - 08.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Prep Cook
Padre Pizzeria
09.2018 - 03.2019
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
Shift Supervisor
Round Table Pizza
06.2016 - 09.2018
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted routine inspections to check quality and compliance with established specifications.
Footwear Associate/Cashier
Dicks Sporting Goods
11.2017 - 04.2018
- Assisted in inventory management tasks, including receiving shipments, organizing back stock, and conducting regular product counts.
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Streamlined the checkout process for customers by efficiently processing transactions using point-of-sale systems while accurately handling cash or credit payments.
- Enhanced customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
Supply/Inventory Technician
Ignition Interlock Autosafe
10.2014 - 03.2016
- Overstock and damaged equipment; I logged items into system, cleaned, replaced damaged wires and or parts, hooked up to bench to check for data, extracted data on various components and uploaded to FTP site
- Assembled ignition interlock install kits; inspect all components necessary for installation, applied tamper warning labels to appropriate items, attached wiring harness to control boxes adhere tamper proof shrink tubing, soldered wire extensions to GPS harnesses, attach GPS and shrink tube to control boxes
- Insured all items for installation were in bags for quality control.
Education
Bachelor of Science - Biomedical Sciences
Texas A&M University - Corpus Christi
Corpus Christi, TX05.2022
Associate of Arts -
Olympic College
Bremerton, WA12.2018
High School Diploma -
Olympic High School
Bremerton, WA06.2018
Skills
- Customer Service
- Guest Complaint Resolution
- Sales Reporting
- Staff Education and Training
- Cash Handling
- Knowledge of Word/Excel
- Active Learning
Accomplishments
Deans List in college
Affiliations
- Secretary of the American Red Cross
- Volunteering at the Gulf Coast Humane Society
Timeline
Server
Doc's Seafood & Steaks
06.2021 - Current
Server
Texas Roadhouse
10.2020 - 06.2021
Server
Island Italian
04.2019 - 07.2020
Hostess
Doc's Seafood And Steaks
12.2018 - 08.2019
Prep Cook
Padre Pizzeria
09.2018 - 03.2019
Footwear Associate/Cashier
Dicks Sporting Goods
11.2017 - 04.2018
Shift Supervisor
Round Table Pizza
06.2016 - 09.2018
Supply/Inventory Technician
Ignition Interlock Autosafe
10.2014 - 03.2016
Bachelor of Science - Biomedical Sciences
Texas A&M University - Corpus Christi
Associate of Arts -
Olympic College
High School Diploma -
Olympic High School
Similar Profiles
Bailey WhittBailey Whitt
To Go Server at Doc's Seafood & SteaksTo Go Server at Doc's Seafood & Steaks
Elizabeth HelyElizabeth Hely
Sales & Events at Bristol Seafood Grill Creve Coeur, J. Gilbert's Steaks & Seafood, and Bristol Seafood Grill in O'Fallon, MOSales & Events at Bristol Seafood Grill Creve Coeur, J. Gilbert's Steaks & Seafood, and Bristol Seafood Grill in O'Fallon, MO
Patrick LawsonPatrick Lawson
Lead Barback at Eddie V's Prime Seafood & SteaksLead Barback at Eddie V's Prime Seafood & Steaks