Summary
Overview
Work History
Education
Skills
Timeline
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Felicity Martinez

Waco,TX

Summary

Driven professional with a background at Pediatrix, adept in newborn care and customer service. Excelled in data recording accuracy and patient communication, enhancing screening efficiency and parent education. Proven problem-solving skills led to improved departmental operations and customer satisfaction. Demonstrates a commitment to accuracy and proactive customer engagement.

Overview

6
6
years of professional experience

Work History

Newborn Hearing Screener

Pediatrix
07.2022 - Current
  • Maintained accurate records of all newborns screened, ensuring compliance with state regulations and hospital policies.
  • Assisted in the development of a streamlined process for scheduling screenings, improving overall efficiency within the department.
  • Coordinated with nursing staff to arrange a timely screening for each newborn, minimizing disruptions to the daily workflow of the hospital unit.
  • Expedited data reporting to state agencies by maintaining organized records and submitting information promptly after each screening session.
  • Educated parents about the importance of early detection and intervention for hearing loss in infants, promoting a proactive approach to child development.

Sales Associate

The Children's Place
09.2021 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Retail Sales Associate

Hidden Treasures
07.2020 - 09.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Whataburger
03.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Education

University High School
Waco, TX

Skills

Patient Communication

Data Recording Accuracy

Newborn care knowledge

Maintaining Patient Records

Customer Service

Problem-Solving

Problem-solving skills

Timeline

Newborn Hearing Screener

Pediatrix
07.2022 - Current

Sales Associate

The Children's Place
09.2021 - 07.2022

Retail Sales Associate

Hidden Treasures
07.2020 - 09.2021

Cashier

Whataburger
03.2019 - 06.2020

University High School

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Felicity Martinez