Felicity Mendez
Odessa,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory management at Warren Equipment Company. Excelled in problem-solving and team collaboration, significantly reducing stock discrepancies. Demonstrated exceptional communication and time management abilities, fostering strong supplier and customer relations. Achieved notable improvements in operational efficiency and customer service quality.
Overview
7
7
years of professional experience
Work History
Parts Representative
Warren Equipment Company
10.2019 - Current
- Implement effective tracking systems for monitoring inventory levels, minimizing stock discrepancies and losses.
- Streamlined inventory management for optimal stock levels, reducing order delays and backlogs.
- Conducted regular audits of inventory to ensure accuracy and adherence to company policies and procedures.
- Maintained a clean and organized work environment that facilitated efficient operations within the parts department.
- Provided exceptional customer service by promptly resolving issues related to part returns, exchanges, or warranties.
- Built strong relationships with suppliers to ensure timely delivery of high-quality parts at competitive prices.
- Demonstrated excellent communication skills when liaising between customers, suppliers, and internal stakeholders.
- Contributed to a positive work culture by collaborating effectively with colleagues from diverse backgrounds and skill sets.
Customer Service Representative
HEB Grocery Store
07.2019 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Member
Cinergy Entertainment Group
01.2018 - 07.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Odessa High School
Odessa, TX06.2018
Skills
- Customer Service
- Problem-solving skills
- Improving customer satisfaction
- Team Collaboration
- Email Communication
- Goal Setting
- Shipping coordination
- Excellent Communication
- Decision-Making
- Customer Relations
- Time management abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Parts Representative
Warren Equipment Company
10.2019 - Current
Customer Service Representative
HEB Grocery Store
07.2019 - 10.2019
Team Member
Cinergy Entertainment Group
01.2018 - 07.2019
High School Diploma -
Odessa High School
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