Felicity Moots
Hudson,CO
Summary
A very result-driven, energetic hospitality professional with a can-do attitude. Quick learner and motivated self-starter with an aggressive hospitality passion for making experiences.
Overview
8
8
years of professional experience
Work History
Celebrity Services Agent
Gaylord Rockies Resort
- Current
- Focused on delivering exceptional support for Celebrity and VIPs
- Strive to successfully manage concerns and resolve conflicts to maximize guest satisfaction
- Managing high-status guests’ stay from pre-arrival to their departure from the hotel, coordinator their in-stay activities/calendars
- Organized hotel reservations, transportation, restaurant reservations, spa restations, and customized amenities for Presidents, CEOs, Entertainers, and Public Figures
- Works closely with Sales & Events regarding designated Celebrity Guests and their coordinated events
- Oversaw brand clients who have brough up to 6.6 million in revenue to the hotel
- Maintaining privacy of high-profiled guests
- Working with housekeeping and maintenance to have rooms inspected and in working order based off the guest’s preferences
Guest Experience Expert
Gaylord Rockies Resort
05.2022 - 12.2022
- Familiar with Rooms Control
- Welcome guests with a warm welcome and delivered first class hospitality in a fast pace and high-volume environments with customer care
- Connected with different departments including Group Services, Engineering, Housekeeping, and Special Events to assist guest inquiries
Front Desk AGENT
HYATT PLACE DOWNTOWN PHOENIX
09.2021 - 04.2022
- Used internal software to process check-ins and check-outs
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities
- Greeted visitors and customers upon arrival, offered assistance and answered any and all questions
- Oversaw fast-paced front desk operations
- Answered customer telephone calls promptly and appropriately handled needs
- Ran the market area
Brand Ambassador/Store Influencer
American Eagle Outfitters
09.2020 - 09.2021
- Engaged, educated, and befriended customers to deliver amazing shopping experience
- Designed, filled, and arranged eye-catching product floor sets to increase sales
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Planned and ran shopping events
- Ran social media content
Hostess/ Food runner
Pinocchio's Italian Eatery
06.2022 - 09.2022
- Took food orders over the phone and ran food for over 20 tables
- Created wait times for host stand
- Helped servers buss tables
INSCUTOR
DANCER’s Edge Dance Studio
05.2016 - Current
- Communicate with parents
- Create costumes orders for all dances
- Help plan/run showcases and community events.
- Four years’ experience of being an Assistant Manager
Education
Bachelor of Science in Hospitality Management -
Grand Canyon University
04.2019
Skills
- Active Listener
- Interpersonal
- Impeccable Time Management
- Demonstrated Leadership
- Dependable
- Excellent Communication Skills
- Problem Solver
- Loyal and Trustworthy Individual
- Created solutions of making it right in times of upset guest
- Created schedules for all employees
Accomplishments
- Employee of the Month at American Eagle
- Nominated for Trailblazer Award for Service at the Gaylord Rockies
- Star Trainer at the Gaylord Rockies
Additional Information
Interned with the General Manager and the head of the sales department at the Hyatt Place in Downtown Phoenix., Assisted in several different fundraisers for Platte Valley Medical such as Farm to Table, where I connected with vendors, set up/tear down, and create the event from start to finish with the coordinator.
Timeline
Hostess/ Food runner
Pinocchio's Italian Eatery
06.2022 - 09.2022
Guest Experience Expert
Gaylord Rockies Resort
05.2022 - 12.2022
Front Desk AGENT
HYATT PLACE DOWNTOWN PHOENIX
09.2021 - 04.2022
Brand Ambassador/Store Influencer
American Eagle Outfitters
09.2020 - 09.2021
INSCUTOR
DANCER’s Edge Dance Studio
05.2016 - Current
Celebrity Services Agent
Gaylord Rockies Resort
- Current
Bachelor of Science in Hospitality Management -
Grand Canyon University
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