Felicity Pitts
Stockton,CA
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 3 years of aviation experience.
Knowledgeable assistant proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
4
4
years of professional experience
Work History
Ramp Agent
ATS
06.2022 - 08.2022
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Guided aircraft into and out of parking positions using hand signals.
Delivery Driver
Amazon
11.2021 - 05.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Package Scanner
DHL Supply Chain
08.2021 - 11.2021
- Increased package scanning efficiency by utilizing advanced scanning equipment and software.
- Enhanced package tracking accuracy through diligent scanning and data entry of shipment information.
- Reduced package miscounting incidents by maintaining thorough knowledge of shipping codes and procedures.
- Streamlined package processing workflow with consistent and accurate barcode scanning techniques.
- Assisted in training new hires on proper package scanning techniques, contributing to a cohesive team environment.
- Monitored outgoing packages for proper labels and accurate address information.
Parts Assistant
D&D Lift
11.2019 - 03.2020
- Increased efficiency in the parts department by maintaining accurate inventory records and implementing effective organization strategies.
- Streamlined parts ordering process for faster service and improved customer satisfaction.
- Assisted with scheduling deliveries, ensuring timely arrival of essential parts for repair jobs and reducing downtime.
- Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
- Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.
- Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action to maintain accuracy.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Maintained clean and neat parts counter and sales floor.
Ramp Agent
WFS
05.2018 - 04.2019
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Managed warehouse operations and verified proper shipment procedures.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
Education
Associate of Arts - Interior Design
San Joaquin Delta College
Stockton, CA05.2024
High School Diploma -
Weston Ranch High School
Stockton, CA05.2018
Skills
- Ramp Checklist Completion
- Baggage Service Collaboration
- Aircraft Sanitation
- Inclement Weather Tolerance
- Safety Compliance
- Problem Solving
- Quality Assurance
- Time Management
- Organizational Skills
- Load Balancing
- Positive Attitude
Timeline
Ramp Agent
ATS
06.2022 - 08.2022
Delivery Driver
Amazon
11.2021 - 05.2022
Package Scanner
DHL Supply Chain
08.2021 - 11.2021
Parts Assistant
D&D Lift
11.2019 - 03.2020
Ramp Agent
WFS
05.2018 - 04.2019
Associate of Arts - Interior Design
San Joaquin Delta College
High School Diploma -
Weston Ranch High School
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