Summary
Overview
Work History
Education
Skills
Timeline
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Felicity Ponce

Summit,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Sales Manager

KC Pallets
Schaumburg, Illinois
01.2024 - Current
  • Developed and implemented sales strategies to increase market share.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Developed sales strategies to meet or exceed monthly sales goals.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Achieved personal and store sales goals with sound customer service and sales protocol.
  • Administered monthly sales reports, monitoring sales growth and assessments.
  • Attended sales meetings to discuss strategies for increasing sales volume.
  • Generated reports using database programs such as Microsoft Access or Excel.

Suite Attendant

Levy Restaurants-Chicago Cubs
Chicago, IL
06.2021 - Current
  • Provide outstanding service to new and long-standing members by attending closely to concerns and developing solutions.
  • Skillfully navigated challenging customer interactions, maintaining a professional and composed demeanor.
  • Mentored new team members on products, services, and company protocols, enhancing operational consistency.
  • Managed inbound customer communication via calls, chats, and emails, ensuring prompt and efficient service.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Dental Assistant, Dental Hygienist

One Mag Smile
Chicago, Illinois
12.2019 - 06.2023
  • Directed and synchronized office events and tasks for staff efficiency.
  • Mentored team members, importing best practices and ensuring sustained performance levels.
  • Strategically delegated tasks, establishing clear objectives, and performance expectations.
  • Supervised correspondence handling facilitated professional communications. And maintained key business records.
  • Optimize scheduling process, ensuring efficient allocation of resources and time.
  • Educated patients on proper oral hygiene techniques and habit.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Maintained a neat, clean and organized environment throughout the office.

Education

Associate of Science -

Eastern Gateway Community College
Steubenville, OH
05-2022

Skills

  • Customer Services Excellence
  • Bilingual-Spanish
  • Adaptability
  • Team collaboration
  • Attention to detail

Timeline

Sales Manager

KC Pallets
01.2024 - Current

Suite Attendant

Levy Restaurants-Chicago Cubs
06.2021 - Current

Dental Assistant, Dental Hygienist

One Mag Smile
12.2019 - 06.2023

Associate of Science -

Eastern Gateway Community College

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Felicity Ponce