Felicity Robles
Pasadena,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel Suites
Pasadena, TX
01.2024 - Current
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Kept records of room availability and guest accounts, using computers.
- Welcomed guests to the front desk and engaged in friendly conversations while conducting the check-in process.
- Greeted, registered, and assigned rooms to hotel guests.
- Processed payments accurately and efficiently.
- Answered phones, responded to inquiries, and took messages.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Verified accuracy of room rates and other charges during check-in process.
- Input and confirmed reservations for guests.
- Assisted with check-in and check-out procedures for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Provided information about hotel amenities, services, and local attractions.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
House Cleaner
Better Stays
Pasadena, TX
10.2022 - 12.2023
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Reported damage or theft of property to management.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TX05-2023
Skills
- Credit and cash payments
- Safety and security procedures
- Guest amenities
- Lobby oversight
- Room assignments
- Registration processing
- Listening skills
- Problem-solving skills
- Customer service
- Hospitality services
References
References available upon request.
Timeline
Front Desk Agent
Holiday Inn Express Hotel Suites
01.2024 - Current
House Cleaner
Better Stays
10.2022 - 12.2023
High School Diploma -
Sam Rayburn High School
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