Felicity Tinoco
VERO BEACH,USA
Summary
- Dynamic customer service cashier with 6+ years of experience providing excellent customer service in fast-paced retail.
- Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Reliable, offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Cashier/Customer Service
Chick-fil-A Restaurants
08.2022 - Current
- Handle customer complaints and provide discounts, free products, or additional services to preserve customer loyalty
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Collects payments by accepting cash, check, or charge payments from customers and makes changes for cash customers
Cashier/Customer Service
Family Dollar
01.2022 - 02.2023
- Processing cash, debit, credit, and check transactions using a cash register or other point-of-sale system in a retail environment
- Interacting with customers, balancing the cash register, determining change, recording purchases, processing returns, and scanning items for sale
- Ability to work in a fast-paced and stressful environment being Service-oriented and willing to help patrons
- Customer service skills to maintain positive customer relationships, encourage customer loyalty, and resolve conflicts
Cashier
Harris Teeter
09.2021 - 02.2022
- Provides excellent customer service to customers with a professional and sincere attitude
- Knowledgeable in POS systems and money handling, helpful to ring up customers' products, coupons and discounts as well as accepting cash, credit/debit and checks for payment during transactions
- Maintains fast and steady work pace to ensure proper business and to efficiently get work finished in a timely manner
- Maintaining a safe and clean working environment by complying with up-to-date rules and regulations
Barista/Cashier
Dunkin'
10.2019 - 06.2020
- Handle customer complaints and provide discounts, free products, or additional services to preserve customer loyalty
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Collects payments by accepting cash, check, or charge payments from customers and makes changes for cash customers
Education
High School Diploma -
Georgia Connections Academy
Skills
- Customer service
- Food service
- Retail sales
- Sales
- Food handling
- Barista experience
- Hospitality
- Basic math
- Communication skills
- Honest and dependable
- Credit and cash transactions
- Gift card handling
- Promotions and discounts
- Upselling techniques
- Cash drawer balancing
- Cash register systems
- Cleaning and sanitizing
- Team collaboration
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier/Customer Service
Chick-fil-A Restaurants
08.2022 - Current
Cashier/Customer Service
Family Dollar
01.2022 - 02.2023
Cashier
Harris Teeter
09.2021 - 02.2022
Barista/Cashier
Dunkin'
10.2019 - 06.2020
High School Diploma -
Georgia Connections Academy
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