Felicity White
Leander
Summary
Dynamic professional with a proven track record at Cheba Hut Toasted Subs, excelling in customer service and problem-solving. Leveraged multitasking and organizational skills to enhance customer satisfaction and foster positive relationships. Achieved significant improvements in team efficiency and customer loyalty through innovative training and leadership.
Overview
5
5
years of professional experience
Work History
Store Manager
Cheba Hut Toasted Subs
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Dog Trainer Apprentice
The Canine Center For Training And Behavior
04.2023 - 09.2023
- Facilitated the smooth transition of dogs from group classes to one-on-one sessions when additional attention or personalized instruction was necessary.
- Strengthened client relationships by providing regular updates on progress, discussing challenges faced during training sessions, and offering solutions for continued success at home.
- Developed customized training plans for each dog to address specific behavioral issues and achieve desired outcomes.
- Applied problem-solving skills when adapting lesson plans based on individual dogs'' needs or limitations due to age or physical conditions.
- Contributed to a safe and welcoming environment for both dogs and their owners, maintaining a clean facility and organized equipment.
- Enhanced communication skills with clients, explaining progress and addressing concerns about their pets'' training.
- Demonstrated commitment to ongoing professional development by attending workshops, seminars, and conferences related to dog training practices.
- Assisted in the successful completion of group obedience classes, ensuring all participants met graduation requirements.
- Shadowed senior trainers for advanced behavior modification cases, learning how to address aggression, anxiety, and other complex issues.
- Increased overall efficiency by assisting with administrative tasks such as scheduling appointments, managing client records, and processing payments.
- Collaborated with other apprentices in team exercises designed to improve cooperation among staff members while working with multiple dogs simultaneously.
- Maintained detailed records of each dog''s progress throughout the course of their training program in order to assess growth and determine next steps.
- Built trust between trainer and canine through patience and encouragement during difficult moments within training sessions.
- Expanded knowledge of canine behavior science through continuous research on current best practices in dog training methods.
Retail Sales Associate
Pavement Buy Sell Trade
05.2021 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Florist
Heart and Home Flowers
05.2021 - 12.2021
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
Customer Service Representative
Pizza Hut
07.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
Appointment Setter
Antz Moverz
10.2019 - 02.2020
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Entered daily data in computer systems and documented office activities.
- Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
- Provided valuable feedback on marketing materials used during appointment setting efforts, leading to improved messaging clarity and resonance with target audience groups.
- Scheduled and confirmed appointments and meetings for senior management team.
- Handled complaints and questions, and re-directed calls to other team members.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Leander High School
Leander, TX05.2020
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Affiliations
Oscar Nunez
Timeline
Store Manager
Cheba Hut Toasted Subs
01.2024 - Current
Dog Trainer Apprentice
The Canine Center For Training And Behavior
04.2023 - 09.2023
Retail Sales Associate
Pavement Buy Sell Trade
05.2021 - 07.2022
Florist
Heart and Home Flowers
05.2021 - 12.2021
Customer Service Representative
Pizza Hut
07.2020 - 05.2021
Appointment Setter
Antz Moverz
10.2019 - 02.2020
Leander High School
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