Felicity Wolfe
Pittsburgh,PA
Summary
Proven track record in enhancing patient care, demonstrated during tenure at Allegheny Health Network. Skilled in HIPAA compliance and vital signs monitoring, coupled with a compassionate approach to patient interactions. Streamlined medication administration processes, achieving significant improvements in efficiency and patient satisfaction. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes. Qualified [Desired Position] with background in assisting healthcare professionals and providing patient care. Skilled in clinical procedures and medical administration, contributing to improved patient outcomes. Demonstrated ability in patient communication and maintaining medical records efficiently. Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management. Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
17
17
years of professional experience
Work History
Certified Medical Assistant
Allegheny Health Network
12.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Greater Medical Associates
09.2019 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Certified Medication Aide
Canterbury Place
12.2014 - 09.2019
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
- Streamlined medication administration processes, ensuring timely delivery of required treatments.
- Demonstrated strong knowledge of state regulations governing Certified Medication Aides, ensuring compliance with all relevant guidelines during daily tasks.
- Strengthened interdisciplinary collaboration through active participation in team meetings discussing patients'' progress, concerns, or changes in their medical conditions requiring adjustments in treatment plans.
Lead Medication Technician
Holy Family Manor
09.2010 - 05.2014
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Trained new Medication Technicians, ensuring adherence to best practices and quality standards.
- Enhanced patient care by accurately administering medications according to physician orders and established protocols.
- Managed complex medication regimens including IV therapy, injections, and oral medications for diverse patient populations.
- Monitored patients for adverse reactions or complications from medications, initiating prompt interventions when necessary.
- Demonstrated proficiency with electronic health record systems for accurate inputting of patient information.
- Adapted quickly to changing patient needs by maintaining up-to-date knowledge on new medications and treatment protocols.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Lead Medication Technician
Sunrise Senior Living
06.2008 - 10.2010
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Educated patients about potential side effects, interactions, and precautions related to their medications.
- Reduced medication errors by implementing a double-check system for high-risk drugs.
- Collaborated with healthcare team members to ensure comprehensive, coordinated care for each patient.
- Maintained accurate documentation of medication administration records, vital signs, and treatment plans for effective communication among the healthcare team.
- Promoted a culture of accountability through regular audits of medication administration practices and documentation.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Monitored medication storage area to maintain medication security and control.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Certified Medication Aide
Asbury Heights
06.2008 - 09.2010
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed regular safety checks on medication storage areas to maintain a secure and organized environment.
- Educated patients and families on proper medication usage, side effects, and potential drug interactions.
- Monitored medication storage area to maintain medication security and control.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Turned and repositioned patients to prevent bedsores.
Nursing Assistant
Sister's of Mercy
06.2007 - 06.2008
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
- Participated in professional development sessions, staying current with best practices in patient care.
- Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
- Elevated hygiene standards in patient rooms, utilizing sterilization techniques and infection control protocols.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
High School Diploma -
Oliver High School
Pittsburgh, PA06.1996
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Vital Sign Monitoring
- Patient documentation
- Inventory and supply management
- Customer Service
- Vital signs monitoring
- Direct Patient Care
- Clinical Documentation
- Immunization Administration
- Medical terminology knowledge
- Phlebotomy
- Sterilization techniques
- Compassionate
- Patient-focused care
- CPR
- First Aid
- Procedure Assistance
- Appointment Setting
- Simple dressings
- Trustworthy companion
- Complex Problem-Solving
- Compassionate caregiver
- OB/GYN procedures
- Patient Feeding
- Family Education
- Vital Signs Documentation
- Electronic Charting
- Patient Care
- Operating EKG Equipment
Timeline
Certified Medical Assistant
Allegheny Health Network
12.2021 - Current
Medical Assistant
Greater Medical Associates
09.2019 - 11.2021
Certified Medication Aide
Canterbury Place
12.2014 - 09.2019
Lead Medication Technician
Holy Family Manor
09.2010 - 05.2014
Lead Medication Technician
Sunrise Senior Living
06.2008 - 10.2010
Certified Medication Aide
Asbury Heights
06.2008 - 09.2010
Nursing Assistant
Sister's of Mercy
06.2007 - 06.2008
High School Diploma -
Oliver High School
Similar Profiles
Marla HarrisMarla Harris
Director, Research and Sponsored Program Adm at Allegheny Health Network Of Highmark HealthDirector, Research and Sponsored Program Adm at Allegheny Health Network Of Highmark Health
Tiffany MichalekTiffany Michalek
Athletic Trainer at Allegheny Health NetworkAthletic Trainer at Allegheny Health Network
Kaila YoungKaila Young
Emergency Registered Nurse at Allegheny Health NetworkEmergency Registered Nurse at Allegheny Health Network
Sydney McBurneySydney McBurney
Patient Care Technician III at Allegheny Health NetworkPatient Care Technician III at Allegheny Health Network
Catazja HendersonCatazja Henderson
Patient Care Technician at Allegheny General HospitalPatient Care Technician at Allegheny General Hospital