Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Felicity Wright

Spanish Fort,AL

Summary

Committed professional with a strong background in customer service and sales in the retail industry. Demonstrated expertise in upselling, cross-selling, and merchandising. Exceptional organizational skills, attention to detail, and excellent communication abilities. Thrives in fast-paced retail environments, consistently exceeds sales goals, and drives high levels of customer satisfaction. Adept at delivering top-notch customer service, upselling products, and cultivating strong customer relationships.

Overview

6
6
years of professional experience

Work History

Piercing Apprentice

Edison Tattoo And Body Piercing
10.2024 - Current
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.

Sales Associate

sallys beauty
07.2022 - Current
  • Greeted customers warmly and offered assistance
  • Helped customers find and select products
  • Kept work area clean, organized and free of clutter at all times
  • Performed cleaning tasks, keeping store neat and organized
  • Assisted customers with product selection to ensure customer satisfaction
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Tagged new merchandise for sale and updated signs
  • Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
  • Encouraged customers to make additional purchases and suggested relevant items
  • Placed special orders, submitted online orders, or contacted other stores to find desired items
  • Stayed current on customer trends and requirements

Supervisor

Jason Deli
07.2022 - 10.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Hostess

joes crab shack
06.2021 - 07.2022
  • Answered phone calls to take reservations and address guest questions and concerns

SALES ASSOCIATE3rd Key Manager

pet supermarket
09.2020 - 07.2021
  • Greeted customers and provided them with menus
  • Demonstrated flexibility by helping out in other departments as needed
  • Assisted in seating guests and managing the wait list
  • Supported servers and bussers through high-volume shifts with food running and table clearing
  • Maintained cleanliness of the lobby area, including wiping down tables and chairs
  • Monitored restaurant activity to determine seating and dining flow
  • Trained new hostesses on proper procedures for seating guests
  • Greeted patrons and coordinated table assignments to meet party preferences and requests
  • Answered questions about menu items, specials, and other restaurant information
  • Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register
  • Remained knowledgeable about current menu items, promotions, and specials offered by the restaurant
  • Assisted in serving guests for parties and special functions
  • Closed out podium at end of shift and maintained order and organization
  • Delivered and refilled beverages and addressed requests for extra condiments and place settings
  • Ordered or requisitioned supplies and equipment for tables and serving stations

Cashier

walmart
08.2019 - 09.2020
  • Ensured compliance with relevant laws and regulations pertaining to health and safety standards
  • Researched industry trends related to product offerings and services to stay competitive in the market
  • Coordinated with external vendors regarding purchase orders and delivery schedules for timely completion of projects
  • Addressed and resolved client or customer inquiries to foster superior standards of service
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests
  • Conducted quality, timely performance feedback and performance appraisals
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Built and maintained positive working relationships with coworkers
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Provided excellent customer service by greeting customers and offering assistance
  • Helped restock shelves when necessary to maintain an organized display area
  • Accurately processed customer payments using cash, credit cards, and checks
  • Developed strong customer relationships to support satisfaction and loyalty
  • Handled customer complaints and inquiries in a courteous and efficient manner

Education

GED -

ami kids

Skills

  • Stocking and Replenishing
  • Sales Training
  • Money Transfer Systems
  • Sales Expertise
  • Excellent People Skills
  • Customer Service
  • Money Handling
  • Product Promotion
  • Multitasking Strengths
  • Verbal Communication
  • Cash Register Operation
  • Store Opening and Closing
  • Fraud Detection
  • Merchandising Proficiency
  • Suggestive Selling
  • Cleaning Techniques
  • Meeting Deadlines
  • Listening Skills
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Safety awareness
  • Training and mentoring
  • Supervisory experience
  • Management

Timeline

Piercing Apprentice

Edison Tattoo And Body Piercing
10.2024 - Current

Supervisor

Jason Deli
07.2022 - 10.2024

Sales Associate

sallys beauty
07.2022 - Current

Hostess

joes crab shack
06.2021 - 07.2022

SALES ASSOCIATE3rd Key Manager

pet supermarket
09.2020 - 07.2021

Cashier

walmart
08.2019 - 09.2020

GED -

ami kids

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Felicity Wright