Summary
Overview
Work History
Education
Skills
Timeline
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Feliks Maczynski

Director-Business Development
Omaha,NE

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Managed workflows to provide efficient, timely and accurate processing of transactions. Performed complex tasks with many concrete and abstract variables.

Overview

31
31
years of professional experience

Work History

Carrier Sales Manager

Werner Enterprises
Omaha, NE
04.2011 - 12.2023
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Mentored newly hired employees in negotiating techniques, to improve sales expertise.
  • Collaborated with internal personnel and clientele to improve relationships
  • Cultivated lucrative relationships with internal personnel and clients through active engagement
  • Guided and supported multiple staff members to consistently achieve team and personal goals.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Effectively negotiating carrier pricing to increase margins.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to retain top-quality personnel.
  • Achieved sales goals and business objectives by motivating staff
  • Played an integral role in the start up and execution of Werner Enterprise's asset Canada business.
  • Manage all LTL Operations in Werner Logistics

Network Balance Manager

Werner Enterprises
Omaha, NE
01.2008 - 04.2011
  • Maintained revenue streams by building strong relationships with 3PL Companies
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Drove quality customer experiences by leading conflict resolution to improve overall support delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service concerns.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Generated additional margin & revenue by promoting up-sell opportunities.
  • Worked with management to enhance customer service procedures and policies and boosting customer satisfaction.

Customer Service Representative

Werner Enterprises
Omaha, NE
04.1999 - 12.2007
  • Assisted customers in multiple geographical areas.
  • Assessed customer needs and products and services to maximize sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Worked with managers to develop service improvement plans.
  • Interviewed customers regarding issues and reported feedback to management team.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Address customer concerns
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Assistant Store Manager

Younkers
Omaha, NE
01.1993 - 04.1999
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Coached and developed store associates through formal and informal interactions.

Education

No Degree - Business Management

University of Nebraska At Omaha
Omaha, NE

Skills

  • Operations Management
  • Account Development
  • Account Development & Management
  • Sales Quota Management
  • Sales Margin Negotiation
  • Customer Service
  • Strategic Planning
  • Goal Setting and Achievement
  • Relationship Building

Timeline

Carrier Sales Manager

Werner Enterprises
04.2011 - 12.2023

Network Balance Manager

Werner Enterprises
01.2008 - 04.2011

Customer Service Representative

Werner Enterprises
04.1999 - 12.2007

Assistant Store Manager

Younkers
01.1993 - 04.1999

No Degree - Business Management

University of Nebraska At Omaha

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Feliks MaczynskiDirector-Business Development