Felila Faletoi
Las Vegas,NV
Summary
Dynamic professional with extensive experience at Hale Koa Hotel, specializing in customer service and operational efficiency. Proven leadership in staff training and schedule management, maintaining high standards of cleanliness and guest satisfaction. Expertise in inventory management and communication, driving team productivity and enhancing guest experiences.
Overview
15
15
years of professional experience
Work History
Housekeeping
Hale Koa Hotel
Honolulu, Hawaii
10.2019 - 06.2025
- Maintained cleanliness in guest rooms and public areas to enhance guest experiences.
- Utilized appropriate methods for handling hazardous materials safely during housekeeping tasks.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Managed scheduling of housekeeping staff according to occupancy needs.
- Attended required training sessions related to housekeeping tasks.
- Stocked housekeeping carts with supplies necessary for cleaning tasks.
- Executed cleaning tasks including vacuuming, sweeping, mopping, dusting, and polishing surfaces.
- Sanitized all surfaces, particularly bathrooms and kitchens, ensuring health standards.
- Restocked toiletries, linens, and guest amenities to maintain inventory levels.
- Made beds neatly and efficiently to ensure guest comfort.
- Inspected rooms for damages or maintenance needs, reporting issues promptly.
- Kept lobbies, hallways, and common areas tidy to create welcoming environments.
- Assisted with training new housekeeping staff to uphold service standards.
Supervisory Specialist
UFCGYM BJ PENN HAWAII
Honolulu, Hawaii
01.2016 - 12.2019
- Managed front desk operations, ensuring exceptional client service and satisfaction.
- Led training sessions for new staff on operational protocols and procedures.
- Developed and implemented strategic plans for team productivity and efficiency.
- Maintained gym cleanliness through comprehensive janitorial practices.
- Facilitated clear communication between Operations and gym staff regarding updates.
- Executed data entry tasks to correct member information including credit card details and contact data.
- Oversaw mailroom operations for billing, verifying member addresses and contact information.
- Created mailing labels and dispatched mail to the postal office bi-weekly.
- Trained new employees on operational procedures and customer service best practices.
- Assisted with scheduling and coverage to ensure team availability during call outs.
Store Associate
DECA Commissary
Wahiawa, Hawaii
10.2010 - 04.2011
- Operated commissary store, ensuring organized shelves and clean work environment.
- Assisted customers with product selections and inquiries.
- Stocked shelves with merchandise and organized displays.
- Operated cash register and processed transactions efficiently.
- Handled inventory management and restocked items as needed.
- Collaborated with team members to ensure smooth operations.
- Resolved customer complaints and provided exceptional service.
- Trained new associates on store policies and procedures.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Performed daily opening and closing procedures for store operation.
- Processed transactions using electronic checkout system, managing cash and payments efficiently.
- Maintained appropriate stock levels on shelves and storage areas for optimal inventory management.
- Handled grocery and produce items, ensuring freshness and quality.
- Participated in receiving shipments, organizing incoming goods, and evaluating stock levels.
- Managed documentation related to orders, invoices, and requisitions for accurate record-keeping.
Education
High School Diploma -
Leilehua High School
Wahiawa, HI05-2008
CNA
Heald Community College
Honolulu, HISkills
- Effective communication
- Customer service excellence
- Collaborative teamwork
- Leadership abilities
- Problem-solving skills
- Time management
- Organizational skills
- Attention to detail
- Project management expertise
- Computer proficiency
- Audit and verification
- Conflict resolution
- Staff scheduling
- Inventory management
- Team leadership
- Operational efficiency
- Label creation
- Mail sorting
- Mail distribution
- Filing systems
- Handling and sorting mail
- Labeling packages
- Mail handling
- Customer billing
- Data entry
- Invoice processing
Timeline
Housekeeping
Hale Koa Hotel
10.2019 - 06.2025
Supervisory Specialist
UFCGYM BJ PENN HAWAII
01.2016 - 12.2019
Store Associate
DECA Commissary
10.2010 - 04.2011
High School Diploma -
Leilehua High School
CNA
Heald Community College