Felina Gonzalez
Certified Surgical Tech
Lubbock,TX
Summary
Dynamic and dependable professional with experience at Covenant Medical Center and Suddenlink Communications. Recognized for exceptional teamwork and adaptability, I excel in high-pressure environments, resolving conflicts with empathy. Proven ability to mentor new hires and enhance customer loyalty through effective communication and attention to detail.
Overview
14
14
years of professional experience
Work History
Certified Surgical Technologist
Aya Healthcare
03.2025 - Current
- Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
- Collaborated closely with interdisciplinary teams for optimal patient care throughout the entire perioperative process.
- Proved successful working within tight deadlines and a fast-paced environment.
Certified Surgical Technologist
Covenant Medical Center
Lubbock, TX
08.2023 - 01.2025
- Performed accurate instrument counts, preventing potential surgical complications due to retained items.
- Maintained records to document patient medical history and surgical procedure notes.
- Trained new staff on standard operating procedures and best practices for surgical assistance.
- Conducted inventory management of surgical supplies, minimizing shortages and optimizing resource allocation.
Certified Surgical Technologist
Aya Healthcare
08.2021 - 07.2023
- Assisted surgeons during procedures by preparing operating rooms and ensuring sterile environments.
- Managed surgical instruments, ensuring proper functionality and organization for optimal workflow.
- Collaborated with surgical teams to enhance efficiency and reduce turnaround times in operations.
- Trained new staff on standard operating procedures and best practices for surgical assistance.
CST
Covenant Medical Center
Lubbock, TX
08.2017 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Suddenlink Communications
Lubbock, TX
02.2012 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Certificate Of Technical Studies - Surgical Technology
05.2003
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Verbal communication
Timeline
Certified Surgical Technologist - Aya Healthcare
03.2025 - Current
Certified Surgical Technologist - Covenant Medical Center
08.2023 - 01.2025
Certified Surgical Technologist - Aya Healthcare
08.2021 - 07.2023
CST - Covenant Medical Center
08.2017 - 08.2021
Customer Service Representative - Suddenlink Communications
02.2012 - 07.2017
South Plains College - Certificate Of Technical Studies, Surgical Technology