Felina Gonzalez
Certified Surgical Tech
Lubbock,TX
Summary
Dynamic and dependable professional with experience at Covenant Medical Center and Suddenlink Communications. Recognized for exceptional teamwork and adaptability, I excel in high-pressure environments, resolving conflicts with empathy. Proven ability to mentor new hires and enhance customer loyalty through effective communication and attention to detail.
Overview
13
13
years of professional experience
Work History
CST
Covenant Medical Center
08.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Suddenlink Communications
02.2012 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Certificate Of Technical Studies - Surgical Technology
South Plains College
Levelland, TX05.2003
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Verbal communication
Timeline
CST
Covenant Medical Center
08.2017 - Current
Customer Service Representative
Suddenlink Communications
02.2012 - 07.2017
Certificate Of Technical Studies - Surgical Technology
South Plains College
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