Felina Ramirez
Greeley,Colorado
Summary
Meticulous Banquet Captain offering strong background in staff leadership and banquet event logistics. Focused and ambitious with 3 years demonstrated success in design set.
Overview
4
4
years of professional experience
Work History
Captain
DoubleTree by Hilton Greeley at Lincoln Park
Greeley, Colorado
09.2019 - 02.2024
- We do events from 20 people all the way to 500 people
- As a Captain I oversee the event
- We worked with varied of different events
- Example would be, corporate events, weddings, Gayla’s
- Silent auction and Volunteering events
- I would oversee all aspects of events after the client has booked
- I work with the staff to create the perfect event that they have envisioned.
- Day to Day Tasks: Morning events
- Face to face client relations
- Worked with client to create the perfect event.
- Reviewed BEO making sure we have all banquet staff, and inventory ready for the event.
- Trained banquet staff with new set ups, and decoration.
- Day of coordination for all events
- Recap-End of the event billing.
- Setup and preparation of all events
- Scheduling of all banquet staff
- Create an add on for new items added on the day of.
- Add on is a new charge.
- Inventory for banquet department.
- Mange staff making sure they are setup for success for all events.
- Staff scheduling
Housekeeping
DoubleTree by Hilton Greeley at Lincoln Park
Greeley, Colorado
- Cleaned guest room as assigned, ensured the hotel establishment brand standards of cleanliness
- Responsible for reporting any maintenance deficiencies and handling guest requests or complaints
- Ensure the confidentiality and security of all guest rooms
- User correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel brand standards
- Follow Proper keys control procedures in accordance with the policies established by the hotel
- Perform other related duties as assigned by management
- Maintain complete knowledge of and comply with all departmental policies/service procedures and standards
- Maintain complete knowledge of correct maintenance and use of equipment
- Use equipment only as intended
- Fulfill guests’ needs, ensuring their stay is as pleasurable as possible; anticipate guest’s needs, respond promptly, and acknowledge all guests
- Always maintain positive guest relations; be familiar with all hotel service/features and local attractions/activities to respond to inquiries accurately
- Resolve guest complaints, ensuring guest satisfaction.
Education
Greeley West High School
06.2011
Skills
- Staff Leadership
- Guest Relations
- Food procurement
- Corporate event management
- Banquet Setup
- Team Management
- Staff Management
- Food sanitation regulations
- Food safety knowledge
- Staff Supervision
- Inventory Management
- Corporate event coordination
- Employee Development
- Team member development
Affiliations
- DECA
- FCCLA
- LULAC
- NO PLACE FOR HATE
- GEAR UP
Gap
MM/DD/2013, MM/DD/2019, Housewife
Classes
- Adv. Marketing
- Marketing and Consumer
- Catering
Leadership Experience
- President of DECA
- Leadership for track and cross country
References
- Rosemary Chavez, 970-350-5411, Human Resources Director
- Jose Zarate, 970-304-0000, Operation Manager
- Judy Bernal, 970-371-2789
Timeline
Captain
DoubleTree by Hilton Greeley at Lincoln Park
09.2019 - 02.2024
Housekeeping
DoubleTree by Hilton Greeley at Lincoln Park
Greeley West High School
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