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Summary
Overview
Work History
Education
Skills
Timeline
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Felipa Diaz

Santa Clara,California

Languages

Spanish

Summary

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

22
22
years of professional experience

Work History

Medical Receptionist

California Skin Institute
10.2022 - Current
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used Nextech to schedule appointments.
  • Compiled and reviewed medical charts.
  • Explained plans for treatment and payment options.
  • Reviewed daily care slips for doctors.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Offered simple, clear explanations to help clients and families understand office policies and procedures.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Completed and filed financial documentation for accounting purposes.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.

Patient Service Representative

Valley Radiology Imaging
09.2000 - 02.2022
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used EMR software to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Compiled and reviewed medical charts.
  • Explained plans for treatment and payment options.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Offered simple, clear explanations to help clients and families understand office policies and procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Kept current with literature and felid advancements to advocate to and for patients.

Education

No Degree - Medical Assisting

Bryman College, San Jose, Ca.
San Jose, CA
06.1996

Skills

  • EMR Systems
  • Patient Data Processing
  • Account Management
  • Critical Thinking
  • Call Transfers
  • Medical Information Software
  • Referral Verification
  • Patient Callbacks
  • Reminder Calls
  • Records Maintenance
  • HIPAA Guidelines
  • Operational Requirements
  • Front Desk Operations
  • Information Assurance
  • Co-Payment Collection
  • CPT Coding
  • Reading Comprehension
  • Typing and Filing
  • Workflow Optimization
  • Petty Cash Management
  • Patient Relations
  • Telephone Etiquette
  • Paperwork Coordination
  • Regulatory Documentation
  • Medical Records Verification
  • Checking Patient Details
  • Patient Scheduling
  • Computer Proficiency
  • Patient Referral
  • Insurance Verification
  • Schedule Dissemination
  • Appointment Scheduling
  • Patient Eligibility Requirements
  • Record Processing
  • Calendar and Appointment Management
  • Route Messages
  • Scheduling Tests and Procedures
  • Organization and Time Management
  • Referral Tracking
  • Data Entry Software
  • Payment Scheduling and Collection
  • Answer Telephones
  • Payment Plan Options
  • Creative Solutions
  • Adaptable and Flexible
  • Teamwork and Collaboration

Timeline

Medical Receptionist

California Skin Institute
10.2022 - Current

Patient Service Representative

Valley Radiology Imaging
09.2000 - 02.2022

No Degree - Medical Assisting

Bryman College, San Jose, Ca.

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Felipa Diaz