Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hipaa/computer /job readiness
Timeline
Generic

Felipa Rocha

San Antonio

Summary

Dynamic Provider Services Representative with a proven track record at Alegria Primary Care, excelling in HIPAA compliance and enhancing provider relations. Recognized for exceptional problem-solving skills and a goal-oriented mindset, I effectively resolved inquiries, improving customer satisfaction and operational efficiency. Committed to fostering teamwork and delivering excellence in service.

Overview

27
27
years of professional experience

Work History

Provider Services Representative

Alegria Primary Care
04.2023 - Current
  • Assisted in resolving provider inquiries and issues to enhance service delivery.
  • Gained proficiency in using provider management systems to streamline operations.
  • Supported coordination of training materials for new providers to ensure compliance.
  • Collaborated with team members to improve response times for provider requests.
  • Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
  • Ensured compliance with regulatory requirements by conducting thorough audits of provider files and documentation.

Driver, Warehouse Orders

Uber Eats
02.2025 - 08.2025
  • Operated delivery vehicles to transport warehouse orders efficiently.
  • Coordinated loading and unloading of materials, ensuring proper handling procedures were followed.
  • Maintained accurate inventory records during order fulfillment processes.
  • Assisted in training new drivers on safety protocols and operational guidelines.
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.

SALES /Cashier Team Lead

Dollar Tree Distribution Center
03.2017 - 02.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash handling and balanced registers at end of shifts.
  • Provided exceptional customer service, addressing inquiries and resolving issues swiftly.
  • Trained new staff on cash register operations and company policies.
  • Executed inventory management tasks, ensuring accurate stock levels at registers.
  • Implemented best practices for transaction accuracy, reducing discrepancies in cash handling.
  • Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
  • Handled high volumes of transactions during peak hours, maintaining composure under pressure.
  • Answered questions about store policies and addressed customer concerns.
  • Helped maintain a visually appealing storefront by arranging displays according to company guidelines.
  • Developed strong product knowledge, enabling effective recommendations tailored to individual customer needs.
  • Contributed to store growth by participating in promotional events and engaging with potential customers.

Labor Foreman

GRIENER FARMS
01.1999 - 02.2012
  • Supervised daily labor operations to ensure productivity and safety standards were met.
  • Facilitated training sessions for new employees on equipment use and safety protocols.
  • Coordinated workflow among team members to optimize efficiency in task completion.
  • Implemented process improvements that reduced downtime and enhanced operational effectiveness.
  • Developed schedules for labor assignments, aligning resources with project requirements efficiently.
  • Worked alongside team to accomplish work goals according to schedule.
  • Maintained strong client relationships, resulting in repeat business and referrals for future projects.
  • Maximized equipment utilization by scheduling regular maintenance checks and promptly addressing any malfunctions detected during these assessments.
  • Managed daily operations effectively, ensuring smooth workflow and timely completion of tasks.
  • Established a culture of continuous improvement within the team, encouraging open dialogue about ways to enhance work processes for increased efficiency levels moving forward.
  • Coordinated with subcontractors, ensuring seamless integration of their services into ongoing projects while maintaining schedule adherence.
  • Implemented cost-effective solutions to address challenges faced during construction projects without compromising quality or safety measures.

Education

High School Diploma -

Ged
Essentials Haven For Hope

Skills

  • HIPAA compliance
  • Claims processing
  • Goal-oriented mindset
  • Call center experience
  • Data entry proficiency
  • Healthcare industry
  • Provider relations
  • Policy interpretation
  • Strong interpersonal skills
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving skills
  • Time management
  • Multitasking Abilities
  • Calm and professional under pressure
  • Excellent communication
  • Computer skills
  • Understanding customer needs
  • Customer service excellence
  • Organizational skills
  • Shipping and receiving
  • Verbal and written communication
  • Administrative and office support

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed manager training program.
  • Supervised team of team members staff members.

Languages

English
Full Professional
Spanish
Full Professional

Hipaa/computer /job readiness

i have certifications i am a fast learner love learnering new things.

Timeline

Driver, Warehouse Orders

Uber Eats
02.2025 - 08.2025

Provider Services Representative

Alegria Primary Care
04.2023 - Current

SALES /Cashier Team Lead

Dollar Tree Distribution Center
03.2017 - 02.2024

Labor Foreman

GRIENER FARMS
01.1999 - 02.2012

High School Diploma -

Ged

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