FELIPE ACERO
Orlando,FL
Summary
Client-focused professional with experience driving sales results, resolving complex issues, and supporting teams in high-volume environments. Trusted for accurate transaction handling, strong rapport building, and steady performance under pressure, with technical strengths in SAP, Excel, and reporting tools that support efficient operations. Bilingual in English and Spanish.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist – Top Sales Performer
The Auto Club Group
02.2026 - Current
- Delivered top sales performance at branch through strong rapport with subscribers, active listening, and service that exceeded expectations.
- Built trust through accurate handling of subscriber payments and service transactions, supported by clear communication and thorough follow up.
- Resolved complex client issues in fast-paced environment by responding quickly and utilizing available resources.
- Facilitated team success during changing priorities and client demands through positive attitude and responsiveness to leadership feedback.
Warehouse Team Lead
SeaWorld Entertainment
03.2023 - Current
- Led and mentored team in high volume operational environment, providing guidance, delivering feedback, and holding members accountable to high work quality standards
- Trained new team members on systems, procedures, and compliance standards, adapting communication style to individual learning needs and tracking progress over time
- Identified and resolved operational discrepancies with urgency and sound judgment, coordinating cross functionally to close issues and prevent recurrence
- Managed data and generated reports using Excel and SAP to support decision-making, demonstrating proficiency with technology and adaptability to new tools
- Consistently followed through on responsibilities under time pressure, maintaining accuracy and professionalism even when managing competing priorities
Front Service, Cashier & Grocery Clerk
Publix Super Markets
03.2022 - 03.2023
- Created positive client experiences in high traffic retail environment through active listening, thoughtful responses to needs, and patient issue resolution
- Processed cash transactions and handled end of day balancing with a consistent focus on accuracy and accountability
- Maintained inventory accuracy, flagged discrepancies, and collaborated with colleagues to support team goals and ensure smooth operations
Education
Bachelor of Science - Business Administration – Integrated Business
University of Central Florida
Orlando05-2026
Skills
- Microsoft Office: Excel (Associate & Expert Certified), Word (Certified), PowerPoint (Certified)
- Enterprise Systems: SAP (inventory management, data entry, reporting)
- Microsoft Excel
- Customer support
- Analytics Tools: Tableau, SimplyAnalytics
- Business analysis
PROFESSIONAL SUMMARY
- Bilingual in English and Spanish
- Languages: Fluent in English and Spanish
ADDITIONAL INFORMATION
- Finance Interest: Active interest in personal investing and securities markets. Eager to pursue Series 7 & 63/66 licensing and build a long-term career in financial services.
- UCF Wealth & Investment Society – Member: Participate in peer led discussions on portfolio strategy, equity analysis, and market trends as part of a small student investment group at UCF.
- Presentations & Communication: Developed and delivered multiple formal business presentations on business strategy and emerging technologies to academic and professional audiences.
Timeline
Technical Support Specialist – Top Sales Performer
The Auto Club Group
02.2026 - Current
Warehouse Team Lead
SeaWorld Entertainment
03.2023 - Current
Front Service, Cashier & Grocery Clerk
Publix Super Markets
03.2022 - 03.2023
Bachelor of Science - Business Administration – Integrated Business
University of Central Florida