Summary
Overview
Work History
Education
Skills
Timeline
Generic
ALEXIS REID

ALEXIS REID

Waldorf,MD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Bartender

Stellina Restaurant
01.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.

Bottle Server

Good Guys DC
09.2021 - 01.2023
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.

Restaurant Food Server

Ben's Next Door
10.2020 - 09.2021
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
  • Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
  • Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.

Restaurant Hostess

Bethesda Country Club
04.2019 - 03.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

CUSTOMER SERVICE/ADMINISTRATOR

HER IMPORTS Virgin Hair Store & Beauty
01.2015 - 04.2019
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
  • Updated customer service database with new information, address changes and contact details.
  • Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.

CUSTOMER SERVICE

Clinton Dollar Store
04.2014 - 01.2015
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

Education

Certified Nursing Assistant - Nursing

Cambridge Nursing Assistant Academy
04.2023

HIGH SCHOOL DIPLOMA -

Dr. Henry A. Wise High School
Upper Marlboro, Maryland
01.2012

Skills

  • Highly reliable
  • Customer Service
  • Clear and effective communication
  • Team player attitude
  • Engaging personality
  • Hospitality service expertise
  • Professional Appearance
  • Cleanliness and hygiene
  • Sales expertise
  • Performance Improvement

Timeline

Bartender

Stellina Restaurant
01.2023 - Current

Bottle Server

Good Guys DC
09.2021 - 01.2023

Restaurant Food Server

Ben's Next Door
10.2020 - 09.2021

Restaurant Hostess

Bethesda Country Club
04.2019 - 03.2020

CUSTOMER SERVICE/ADMINISTRATOR

HER IMPORTS Virgin Hair Store & Beauty
01.2015 - 04.2019

CUSTOMER SERVICE

Clinton Dollar Store
04.2014 - 01.2015

Certified Nursing Assistant - Nursing

Cambridge Nursing Assistant Academy

HIGH SCHOOL DIPLOMA -

Dr. Henry A. Wise High School
ALEXIS REID