Felipe Alvarez
Mission,TX
Summary
Technology-inclined professional possesing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. I am competent at performing independently or as a member of a team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher
PSJA ISD
08.2020 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Service Specialist
Live Nation
05.2016 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally via email, phone, & chat.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Special Projects
- Credit Card Updates
Education
Associate of Science - Cyber Security
South Texas College
Mcallen, TX08.2024
Master of Education - Educational Technology
University of Texas Rio Grande Valley
Edinburg, TX07.2021
Bachelor of Liberal Arts - Social Studies
University of Texas Rio Grande Valley
Edinburg, TX12.2019
Skills
- Security Information and Event Management (SIEM)
- Confidential Data Protection
- Threat Analysis
- Project LifeCycle Management
- Customer Implementation Support
- Collaborative Environments
- Operational Efficiency
- Communication
- Problem Solving
Certification
- AWS Cloud Practitioner
- Google Cybersecurity Professional
- IT Specialist: Cybersecurity
- IT Specialist: Device Configuration & Management
Languages
Spanish
Native or Bilingual
Timeline
Teacher
PSJA ISD
08.2020 - Current
Service Specialist
Live Nation
05.2016 - 05.2020
Associate of Science - Cyber Security
South Texas College
Master of Education - Educational Technology
University of Texas Rio Grande Valley
Bachelor of Liberal Arts - Social Studies
University of Texas Rio Grande Valley
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