Felipe Azevedo
Miami
Summary
Results driven Service Manager with over 11 years of customer service experience and over 6 years in leadership and management roles within high volume automotive retail environments. Proven ability to lead teams under pressure, drive sales growth, resolve customer concerns efficiently and maintain excellence! Known for leading by example, strong communication skills and consistent performance in fast-paced, high stress environments!
Overview
11
11
years of professional experience
Work History
Store Manager Of Service
Pepboys
10.2020 - Current
- Lead daily operations at a high volume service department.
- Manage staff scheduling, training and monitor performance.
- Ensure customers receive top quality customer service and effective resolution to any complaints.
- Oversee sales, inventory and service workflow efficiency.
- Promote from within and develop potential growth.
- Promoted 4 team members into management roles; one which is now a service manager in a different district.
Assistant Service Manager
Pepboys
04.2018 - 10.2020
- Supported service manager in operations and team leadership.
- Assisted with sales targets, customer retention and staff development.
- Monitored inventory levels and ordered supplies to ensure optimal resource availability.
Customer Service Advisor
Pepboys
04.2016 - 04.2018
- Sales
- Advised customers on vehicle services and maintenance needs.
- Built trust and repeat business through clear and transparent communication.
Parts Associate
Pepboys
01.2015 - 04.2017
- Coordinated with suppliers to streamline order processing and delivery schedules.
- Assisted customers in identifying and selecting parts for automotive repairs.
- Ran the cashier.
- Put away parts that came from weekly deliveries.
- Test Batteries that customers carried in.
- Suggest add ons on purchases.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL12-2020
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Employee training
- Recruitment and hiring
- Strategic thinker
- Team building
- Goals and performance
- Team building and leadership
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager Of Service
Pepboys
10.2020 - Current
Assistant Service Manager
Pepboys
04.2018 - 10.2020
Customer Service Advisor
Pepboys
04.2016 - 04.2018
Parts Associate
Pepboys
01.2015 - 04.2017
Associate of Arts - Business Administration And Management
Miami Dade College