Felipe Barba
17213 Crest Valley Edmond OK,OK
Summary
- Multi-Unit Leadership-Retail Operations-Merchandising-People Development-Strategic Planning.
- Provides supervision and development opportunities for management and hourly associates in the facility by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition and ensuring diversity awareness. Ensures compliance with company policies and procedures, initiates, directs and participates in community outreach programs. Drives the financial performance of the facility by ensuring sales and profit goals are achieved. Models and enforces and provides direction and guidance to hourly associates and managers on proper customer service. Directs the management team in the facility operations, merchandising and company direction. Drives sales in the facility by ensuring effective merchandise presentation, including accurate pricing and proper signing, budgeting and forecasting sales, and assessing economic trends and community needs.
- Organized and systematic with natural relationship-building and leadership talents. Highly-motivated employee with desire to take on new challenges.
- Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
- Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability.
Overview
26
26
years of professional experience
1
1
Certification
Work History
District Director of Operations
Sprouts Farmer Market
Rio Rancho, NM
10.2022 - Current
- Created action plans based on feedback from customers and stakeholders in order to drive continuous improvement efforts within the organization.
- Collaborated with IT personnel on system upgrades or new applications related to district operations.
- Coordinated activities between departments to maximize productivity.
- Liaised between senior management teams across multiple districts in order to share best practices among locations.
- Established key performance indicators for measuring the effectiveness of operational activities.
- Oversaw daily business operations at all district locations ensuring consistent service levels were met.
- Coordinated with other departments to ensure compliance with corporate policies and procedures.
- Recruited, trained, coached, managed, evaluated, and developed employees.
- Managed projects from concept through completion including setting objectives, defining scope of work, identifying resources needed and developing timelines for completion.
- Cultivated relationships with key stakeholders to ensure successful collaboration on projects.
- Maintained strong relationships with vendors and suppliers to negotiate favorable terms on contracts and services.
- Led cross-functional teams in implementing innovative solutions that improved overall efficiency within the organization.
- Investigated customer complaints regarding product issues or service delivery problems.
- Monitored performance of operations staff to ensure that they meet or exceed established standards of quality, accuracy, and efficiency.
- Developed and implemented operational strategies and initiatives to improve customer service, increase productivity, reduce costs, and maximize profits.
- Organized meetings with stakeholders such as customers or partners in order to discuss project status updates or resolve issues quickly.
Store Manager
Sprouts Farmer Market
Oklahoma City, OK
03.2011 - Current
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Implemented efficient systems for tracking stock movement.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified opportunities for cost savings through waste reduction initiatives.
- Maintained accurate records of employee performance reviews.
- Assessed operational efficiency of the store's departments.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Department Manager
Albertsons Market
Oklahoma City, OK
05.1998 - 02.2011
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Ensured compliance with company policies and relevant regulations.
- Resolved customer complaints and issues promptly and professionally.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Monitored daily sales figures to track trends in customer buying behavior.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Conducted regular performance reviews to monitor progress of individual employees.
Education
McKinsey Management Accelerator
McKinsey
New York, NY 10-2021
High School Diploma -
CET
GDL06-1996
Skills
- Budget Development
- Logistics Management
- Facilities Management
- Operational Excellence
- Operations Oversight
- Strategic Planning
- Business Analysis
- Compliance Management
- Planning and execution
- Business Forecasting
- Performance Management
- Operations Management
Affiliations
- I love outdoors and Fishing.
Skills & Abilities
- Speak fluently both English and Spanish. Vast Experience with PNL, financial analysis, business results, inventory results and launching successfully new programs for the market and store. Metric analysis to impact positively results for the overs seeing area.
Accomplishments
- Store Manager of the year 3 years in a road.
Certification
- Food
Languages
English
Professional
Spanish
Professional
Timeline
District Director of Operations
Sprouts Farmer Market
10.2022 - Current
Store Manager
Sprouts Farmer Market
03.2011 - Current
Department Manager
Albertsons Market
05.1998 - 02.2011
McKinsey Management Accelerator
McKinsey
High School Diploma -
CET
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