Ronald Peña
Orlando,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Regional Service Manager
Jennison Management LLC
02.2021 - Current
- Support to develop service budget and monetary resources required to accommodate existing and future maintenance
- Ensured compliance with all applicable laws and regulations related to service delivery.
- Managed regional budget and expenses associated with servicing customers.
- Conduct repair of projects through evaluating financial reports, employee staffing and organizational growth
- Perform all activities and services within established budget guidelines
- Coordinate technical seminars of training for maintenance service associates and supervise training program completion
- Monitor workflow of service technicians along with Service Managers
- Support internal staff, service technicians and customers with technical questions
- Search by job title
- Perform management responsibilities, hiring, interviewing, mentoring, training, and developing service techs.
Regional Service Manager
PF Holdings LLC
02.2018 - 02.2021
- Managed regional budget and expenses associated with servicing customers.
- Negotiated contracts with vendors for parts, tools, or other supplies needed to complete jobs.
- Ensured compliance with all applicable laws and regulations related to service delivery.
- Evaluated existing processes for providing services and identified opportunities for improvement.
- Established relationships with key stakeholders such as suppliers, distributors, dealerships.
- Conduct repair of projects through evaluating financial reports, employee staffing and organizational growth
- Perform all activities and services within established budget guidelines
- Coordinate technical seminars of training for maintenance service associates and supervise training program completion
- Monitor workflow of service technicians along with Service Managers
- Support internal staff, service technicians and customers with technical questions
- Execute surprise inspections on Turns, Shop, Landscaping, and amenities etc
- Conduct safety inspection and conformance to ensure it represents and reflects top quality of community
- Perform management responsibilities like hiring, interviewing, mentoring, training, and developing service techs
- Plan, assign and direct work of inspections through the properties
- Appraise performance, reward, and discipline employees
- Ensure to address complaints and resolve problems
- Involve actively in team effort through routine communication with departmental management.
Service Manager
Hallmark House
Newark
06.2015 - 02.2018
- Supervise upkeep of buildings
- Supervise all residents request, schedule building worker shifts and keep maintenance cost within budget
- Make sure building compliances are up to date with public ordinances
- Daily repair tasks to maintenance staff
- Make sure building is kept clean and presentable looking
- Work with contractors for completing larger renovations projects
- Instruct new workers
- When necessary take hand in routine tasks, such as fixing leaky pipes, painting rooms, patching drywalls, etc
- Weekly physical reports to building manager and corporate offices.
Service Manager
The Monarch
East Rutherford
06.2015 - 12.2015
- Managed the repair and upkeep of building systems, including HVAC, plumbing, electrical, and landscaping.
- Supervise all residents request, schedule building worker shifts and keep maintenance cost within budget
- Make sure building compliances are up to date with public ordinances
- Monitored budget allocations for each project to ensure cost efficiency.
- Daily repair tasks to maintenance staff
- Make sure building is kept clean and presentable looking
- Work with contractors for completing larger renovations projects
- Coordinated with contractors to ensure timely completion of projects.
- Managed team of employees, daily progress reports and overall project planning.
- When necessary, take hand in routine tasks, such as fixing leaky pipes, painting rooms, patching drywalls, etc
- Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
- Diagnosed and repaired mechanical issues according to industry standards.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Weekly physical reports to building manager and corporate offices.
Service Manager
Colonnade Apartments
Newark
04.2013 - 06.2015
- Supervise upkeep of buildings
- Supervise all residents request, schedule building worker shifts and keep maintenance cost within budget
- Make sure building compliances are up to date with public ordinances
- Daily repair tasks to maintenance staff
- Make sure building is kept clean and presentable looking
- Work with contractors for completing larger renovations projects
- Instruct new workers
- When necessary take hand in routine tasks, such as fixing leaky pipes, painting rooms, patching drywalls, etc
- Weekly physical reports to building manager and corporate offices.
Maintenance Supervisor
Holy Rosary Senior Residence
Union City
10.2008 - 04.2013
- Supervise upkeep of buildings
- Supervise all residents request, schedule building worker shifts and keep maintenance cost within budget
- Make sure building compliances are up to date with public ordinances
- Daily repair tasks to maintenance staff
- Make sure building is kept clean and presentable looking
- Work with contractors for completing larger renovations projects
- Instruct new workers
- When necessary, take hand in routine tasks, such as fixing leaky pipes, painting rooms, patching drywalls, etc
- Weekly physical reports to building manager and corporate offices.
Assistant Service Manager
Horizon Towers
Fort Lee
05.1999 - 10.2008
- Supervise upkeep of buildings
- Daily repair tasks to maintenance staff
- Make sure building is kept clean and presentable looking
- Instruct new workers
- When necessary, take hand in routine tasks, such as fixing leaky pipes, painting rooms, patching drywalls, etc
- In charge of turnovers and make ready units.
Education
Non-Graduate -
Miami Dade Community College
07.1996
High School Diploma -
Hillcrest High School
07.1994
Skills
- Microsoft Words
- Microsoft Excel
- Operations Management
- Performance monitoring
- Service Delivery Optimization
- Safety processes
- Performance Improvement
- Project Planning
- Employee Development
- Business Development
- Staff Management
- Customer Service
- Budget Management
- Policy administration
- Problem-Solving
- Interpersonal Skills
- Organizational Skills
Timeline
Regional Service Manager
Jennison Management LLC
02.2021 - Current
Regional Service Manager
PF Holdings LLC
02.2018 - 02.2021
Service Manager
Hallmark House
06.2015 - 02.2018
Service Manager
The Monarch
06.2015 - 12.2015
Service Manager
Colonnade Apartments
04.2013 - 06.2015
Maintenance Supervisor
Holy Rosary Senior Residence
10.2008 - 04.2013
Assistant Service Manager
Horizon Towers
05.1999 - 10.2008
Non-Graduate -
Miami Dade Community College
High School Diploma -
Hillcrest High School
Certification
- Black Seal Boiler License
- Certified in Plumbing 1 and 2 Plumbing from Hudson County School of Technology
- Certified Installer for Pex Tubing and Fittings
- Certified in Integrated Pest Management in Multifamily Housing
(National Center for Healthy Housing)
- Certificate for Uniform Physical Condition Standards
(U.S. Department of Housing and Urban Development)
- Handyman Specialist Certificate by Hudson County Schools of Technology
- Electricity 1 Certificate
- Plumbing certificate (The Association of Career and Technical Education)
- Building Trades Maintenance
(The Association of Career and Technical Education)
- Certified Pool Operator
- CFC Certification - Universal Refrigeration Technician - EPA Refrigerant
- Pesticide certification
- OSHA Certification
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